OfferDrill.

Jobs › Health Care Service Corporation

This position has closed. Health Care Service Corporation removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Recruiter - Customer Service - High Volume

Health Care Service Corporation · Chicago, IL · $41,700–$92,800 a year · Full time

Posted Aug 28, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to tell many candidates they were not moving forward. How did you handle it?

What they are checking: Whether they treat rejected candidates with respect, which protects the company's reputation.

Tell me about a time a hiring manager needed people faster than your process allowed.

What they are checking: Whether they can manage expectations and find ways to speed up without cutting corners.

Why do you want to work in high-volume recruiting rather than a slower, specialized desk?

What they are checking: Whether they genuinely enjoy the pace and repetition this role involves.

What would you do

You have 200 applicants for customer service roles this week. How do you screen them efficiently and fairly?

What they are checking: Whether they can move fast at volume while applying the same standards to every candidate.

An internal employee applies for a role and does not meet the minimum requirements. How do you handle it?

What they are checking: Whether they handle internal candidates with extra care while still holding the requirements.

How do you keep track of scheduling dozens of interviews without dropping anyone?

What they are checking: Whether they have real organizational habits for high-volume coordination.

About the work

Walk me through a phone pre-qualification interview you would run for an entry-level customer service role.

What they are checking: Whether they know what to ask to check minimum requirements and service skills quickly.

How do you make sure your screening stays consistent with EEO and diversity policies?

What they are checking: Whether they understand fair hiring rules and apply them in every decision and note.

How do you document a screening so another recruiter can understand your decision later?

What they are checking: Whether they keep clear, defensible records in an applicant tracking system.

What do you listen for to tell whether someone will do well on a customer service phone line?

What they are checking: Whether they can spot service orientation and communication skills in a short conversation.

Practice this interview out loud.

Offer builds a real interview for this exact role at Health Care Service Corporation from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Health Care Service Corporation.

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for providing qualified internal/external candidates applying for corporate non-exempt, Full-Service Unit (FSU) and entry level exempt positions to Recruiters and Administrative Specialists for review; screening, scheduling, conducting, and documenting pre-qualification interviews of internal/external candidates applying for corporate non-exempt and entry level exempt positions within BlueRecruit; removing internal/external candidates applying for non-exempt and FSU positions who do not meet minimum requirements from the staffing process and communicating to them using communications generated from Peopleclick as well as working to ensure compliance with EEO/Diversity policies. (Some responsibilities may vary depending on location of Recruiting Administrator). JOB REQUIREMENTS : • Bachelor Degree with emphasis in human resources OR 2 years experience in a human resources environment. • PC proficiency to include Word, Excel, and Lotus Notes. • Service oriented and desire to serve the customer. • Verbal, written, and interpersonal communication skills. • Analytical, research and documentation skills. • Ability to work independently. • High degree of confidentiality. PREFERRED JOB REQUIREMENTS : • Knowledge of the PeopleSoft System. • Knowledge of a Recruiting Management System (Peopleclick/BlueRecruit, Taleo, Brass Ring, etc.). • Knowledge of health insurance industry. • Customer Service experience and/or Recruiting experience. • Staffing experience to include interviewing, posting jobs, screening applications/resumes against required skills. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $41,700.00 - $92,800.00 Exact compensation may vary based on skills, experience, and location.