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Quality Systems Manager

AbbVie · North Chicago, IL · Full time · Quality Assurance

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you redesigned a quality system or procedure. How did you get people to follow it?

What they are checking: Whether they can design processes that work in practice and drive adoption across teams.

Describe a time you translated a new regulation or corporate policy into practical actions for a team.

What they are checking: Whether they can turn strategy and regulatory updates into clear tactical plans, as the posting asks.

What would you do

A key supplier notifies you of a change to their manufacturing site with little warning. What do you do?

What they are checking: Whether they can assess change impact quickly while protecting product quality and supply.

Procurement wants to approve a cheaper supplier quickly to save money. How do you handle it?

What they are checking: Whether they can partner with procurement while holding firm on required qualification steps.

What would you do if an audit found that several suppliers were overdue for requalification?

What they are checking: Whether they respond with a prioritized recovery plan and fix the system that let it happen.

About the work

Walk me through how you would qualify a new supplier of a raw material used in a drug product.

What they are checking: Whether they understand the risk-based steps from assessment and audit to approval on the ASL.

How do you decide how risky a supplier is, and how does that change your oversight?

What they are checking: Whether they can scale controls to supplier risk instead of treating every supplier the same.

How do supplier quality requirements differ for drugs, biologics, devices and cosmetics?

What they are checking: Whether they understand the different regulations the role covers across product types.

How would you keep the Approved Supplier List accurate when hundreds of suppliers and changes are involved?

What they are checking: Whether they think about governance, ownership and data checks that keep the list trustworthy.

How do you measure whether your supplier quality program is actually working?

What they are checking: Whether they use meaningful metrics like supplier failures and complaints rather than activity counts.

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The full job description

As published by AbbVie.

The Manager Quality Systems is responsible for providing quality assurance support for some or all of the following manufacturing processes: pharmaceutical products, medical devices, cosmetics, combination products and biologics. This role will support the strategic direction to ensure business objectives are met. Specific areas of responsibility may include supplier qualification and approval, supplier risk management, , supplier change management, , and Approved Supplier List (ASL) governance. This position will also translate strategy into tactical objectives to deliver strategic plans and regulatory updates. This position will ensure that all product, process or system related quality activities from raw material inspection through shipment of final product are in compliance with Corporate and governmental regulations. Responsibilities • Ensure proper integration and support of quality regulations: drug, biologics, cosmetic, device and/or combination products. • Lead project teams in planning, preparation, review and approval of quality documentation. • Responsible for implementing and maintaining the effectiveness of the quality system for drug, biologics, cosmetic, device and/or combination products including compliance with Corporate policies, processes and procedures. • Design effective quality systems, procedures and/or processes within cross functional teams to ensure compliance as well as efficiency throughout our quality system. May be required to prepare and present data during regulatory audits (FDA, EMA, Anvisa, etc) and internal audits. • Manage and oversee the interrelated function activities including design control with R&D, Manufacturing Science and Technology (MS&T), Supply Chain, Program Management, Commercial, Medical, Pharmacovigilance, and Regulatory Affairs. • Coordinate quality system elements, training, continuous improvement, and tactical support across functions, plants, and affiliates. • Support new product introduction for pharmaceutical products, medical devices, or combination products. Support design changes to existing medical devices and combination products. • Interact with internal and external partners for development of best practices in our quality systems and procedures. • Perform assessments to determine compliance to processes and regulations to identify potential gaps and mitigate and implement improvements within our quality system. • Oversee the implementation and management of training and education programs for various aspects of quality assurance. • Bachelor’s Degree in Chemistry, Pharmacy, Biology, Microbiology, Engineering or other technical/ scientific area preferred. • 8+ years’ experience in quality assurance, quality oversight or relevant experience. • Leadership of technical professionals and in leading cross-functional teams. • Technical knowledge in as many of the following areas as possible: Quality, Regulatory, Process Sciences, Manufacturing Operations. • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products. • Knowledge of QA systems and GMP compliance requirements including regulations and standards affecting device, biologics, and pharmaceutical products. • Experience working in both team setting and independently. Works well with manager guidance while able to manage own time. • Strong oral (with all levels of management) and written communication skills needed. • Excellent interpersonal skills a plus. • Can lead medium to larger sized projects with increasing level of complexity and size to deliver tactical results that support strategic initiatives. Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ • This job is eligible to participate in our long-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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