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Quality Engineer

TOPPAN Packaging · Elk Grove, IL · Full time

Posted Apr 12, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a change control process you've worked in. What made it work or fail?

What they are checking: Understanding that uncontrolled changes are a top source of quality escapes in packaging plants.

Tell me about an internal audit you led where you found something people didn't want to hear.

What they are checking: Courage and tact in reporting findings that make a site or leader look bad.

Tell me about a trend you spotted in quality data that others had missed.

What they are checking: Analytical curiosity and whether they look beyond single incidents to patterns.

What would you do

How do you manage a SCAR with a supplier who keeps sending the same defect?

What they are checking: Ability to hold suppliers accountable with data and escalation while keeping the relationship workable.

Different business units do things their own way. How do you tie them into one corporate quality standard without losing their buy-in?

What they are checking: Influence without authority across plants, which the role depends on as a support function.

The company is rolling out systems like Oracle EBS and a CRM. How would you make sure quality needs are built in?

What they are checking: Whether they think about data, traceability and complaint workflows early in system rollouts.

About the work

Walk me through how you run a corrective action from the first customer complaint to closing it out.

What they are checking: Whether they drive root cause and verify effectiveness instead of closing CARs on paperwork alone.

You'd keep scorecards covering NPS, SSD, CARs and SCARs. How would you make sure leaders actually use them to decide things?

What they are checking: Whether they can turn quality metrics into trends and actions rather than reports nobody reads.

What international quality system requirements have you worked with, such as ISO 9001, and how did you prepare a site for an audit?

What they are checking: Hands-on experience keeping a QMS audit-ready, not just knowledge of the standard's name.

How do you decide whether a test method is good enough to rely on?

What they are checking: Understanding of measurement system capability, since bad test methods produce bad quality decisions.

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The full job description

As published by TOPPAN Packaging.

Under the direction of the Quality Manager, the Quality Engineer responsibilities include providing support to business unit Quality Leads for standardized quality systems. These include data collection schemes, test methods, standard instructions, audits, manuals, and other routine quality systems areas. All the elements of a sound quality system must be successfully ushered through the organization, ensuring compliance with applicable international quality system requirements. What You’ll Be Doing: • Provide hands-on assistance for the implementation and ongoing utilization of the elements of the QMS (Quality Management System.) These include corrective actions, supplier quality management, customer complaints, change control, audit processes, standard procedures, test methods, and process controls. • Ensure Business Unit systems are tied into corporate standards via continual reviews and oversight • Assist with and keep standard scorecards and reports for all aspects of corporate quality, not limited to and including NPS, SSD, CARs, SCARs, Change Control processes. Assist with identifying trends and reports that add value for our leadership teams’ decision-making. • Provide advice and expertise on new systems roll-outs across the Company (Agile, Oracle EBS, CRM, etc) • Provide support to BU quality leaders in the application and implementation of quality systems This is an onsite position located at our Elk Grove Village, IL Facility We’d love to hear from you if: • 3 years work experience in a corporate setting; 4-year degree; analytical skills; statistical analysis expertise; experience as a leader of project teams; good verbal & written communications skills; proficiency in Word, Power Point, Excel, MS Project, & MS Share Point. • 4-year degree in Engineering or equivalent technical; 5+ years work experience; ASQ Certification; project management experience; superior verbal and written communications skills; ability to work across multiple functions and lines of business; statistical analysis expertise; proficiency in the following software: Word, Power Point, Excel, MS Project, Visio, Share Point, SPS software & Agile This is a progression position and level will be based on candidate experience and business needs.

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