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Quality Assurance Associate

Select Milk Producers · New Lisbon, WI · Full time

Posted Aug 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you caught an error others had missed.

What they are checking: Attention to detail and the persistence to follow a hunch until it is confirmed or ruled out.

Tell me about a time you had to tell someone their work did not meet a standard.

What they are checking: Comfort giving unwelcome news clearly, which QA does every day.

What would you do

A test result comes back out of spec on a lot that production says the customer needs today. What do you do?

What they are checking: Holding the line on quality under schedule pressure and following the hold and investigation process.

You notice an operator not following a GMP on the floor. How do you handle it?

What they are checking: Ability to correct behavior respectfully, since QA must influence production without supervising it.

How would you help with a customer complaint about foreign material in a product?

What they are checking: Methodical investigation using retained samples and lot records rather than defensive guessing.

About the work

Walk me through how you would sample and test a finished lot of dairy powder before it is released.

What they are checking: Understanding of representative sampling and release testing, which decides whether product ships to customers.

What lab tests would you expect to run on dry dairy powders and functional proteins?

What they are checking: Familiarity with moisture, protein, micro and similar tests used in Mill Haven's in-house lab.

How do you document a nonconformance so someone can understand it months later?

What they are checking: Clear, complete records that support audits, customer complaints and root cause work.

What do you know about GMPs, HACCP or SQF in a food plant?

What they are checking: Foundation in food safety systems that QA staff are expected to monitor and enforce.

How do you keep calibration and lab equipment checks on schedule?

What they are checking: Understanding that test results are only trustworthy when equipment is verified and records prove it.

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The full job description

As published by Select Milk Producers.

Be Part of Something Bigger at Mill Haven Foods At Mill Haven Foods, we don’t just make products—we help fuel performance, health, and innovation across the globe. Since 2010, we’ve been a trusted leader in custom blending and contract manufacturing of dry dairy powders and functional proteins. Our expertise in flavoring and product development has earned us a reputation for excellence with some of the biggest names in sports nutrition and beyond. With two modern facilities in the heart of America’s Dairyland, we combine state-of-the-art equipment, an in-house lab, and a passion for quality to produce over 37 million pounds of product every year. Our work helps leading nutrition brands bring their ideas to life—and we’re just getting started. What really sets Mill Haven Foods apart is our people and our culture. We believe in building a workplace where you can grow, make an impact, and feel proud of the difference you’re making. We’re also deeply connected to our communities, giving back through charitable activities and supporting the families who make our work possible. We’re proud to be partnered with Select Milk Producers, one of the nation’s most progressive dairy cooperatives. With over 110 family-owned dairies and multiple processing plants and joint ventures nationwide, our partnership connects us to a powerful network driving the future of food and nutrition. Join us—and help shape what’s next in nutrition. What Mill Haven offers you: Comprehensive benefits package focusing on your physical, financial and emotional health to include the following perks as well as the standard benefit offerings (health, dental, vision, etc.): • Paid Time Off • Paid Holidays Off • Uniform Program • Shoe Allowance • Career Advancement Opportunities • Leadership Development • Opportunities to support our local communities • Chance to apply best practices in sustainability and environmental initiatives • Commitment to producing high quality nutritious products and providing nourishment around the world What this role is all about: We are looking for a Quality Assurance Associate in New Lisbon, WI. Schedule: Monday – Friday, 8:00 AM – 4:30 PM The Quality Assurance Associate is responsible for customer and supplier communications. This position will also ensure the formulas and labels are accurate and the quality of the product exceeds standards. Job Duties: • Review customer supply documents • Research and respond to customer questions/concerns. • Create, update Small Pack MMR’s and Specification Workbooks • Supplier approvals • Incoming receipt label verification. • Update manufacturing records and formulas • Label proof approval back-up. • Update ingredient files in Genesis. • Input formulas and manage NLEA’s, and SFP panels in Genesis. • Work with R&D to ensure formula and ingredient information is correct in Genesis. • Back-up for Quality Assurance Plant Document Control. This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Qualifications: Education Required: • High School Diploma or equivalent preferred • An equivalent combination of education and/or experience may be considered Experience Required: • 3-4 years of Quality experience in a manufacturing setting, preferred. AA/EEO – Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity #SJMHF25

Apply at Select Milk Producers