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Publications Operations Associate

AbbVie · Mettawa, IL · Full time · Research

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you managed many small requests from different people at once. How did you stay organized?

What they are checking: Whether they have a dependable system for tracking work across many requesters.

Describe a time you found an error in a record or document you were responsible for. What did you do?

What they are checking: Whether they own mistakes and fix them openly, which matters in regulated documentation.

How do you work with medical writers and agency partners who all have different priorities?

What they are checking: Whether they can coordinate with many groups clearly and keep relationships positive.

What would you do

The Datavision support inbox has twenty unread issues and a congress deadline is tomorrow. How do you decide what to handle first?

What they are checking: Whether they can triage by urgency and impact and escalate what they cannot solve.

A licensing partner sends a publication late and wants it approved quickly. How do you handle it?

What they are checking: Whether they stay polite and helpful while still following the required review process.

A user keeps having the same technical problem with Datavision. How would you resolve it for good?

What they are checking: Whether they look for root causes and work with software support rather than patching each time.

About the work

Walk me through how you would route an Investigator Initiated Study publication for approval in a document management system like Datavision.

What they are checking: Whether they can follow a structured workflow carefully so nothing gets published without proper review.

How would you keep track of Author Master Agreements so none expire before a publication needs them?

What they are checking: Whether they build simple, reliable tracking habits for deadlines that are easy to miss.

What is an author debarment check, and why does it matter for a pharmaceutical company?

What they are checking: Whether they understand the compliance risk of working with excluded individuals.

How would you build and maintain a congress calendar that the whole publications team can rely on?

What they are checking: Whether they think about accuracy, updates and ease of use for others.

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The full job description

As published by AbbVie.

The Pubs Ops Associate is responsible for providing operational support and expertise to the Global Scientific Publications (GSP) Team. The goals of this position are 1) Routing and follow up for Investigator Initiated Study (IIS), Licensing partner (LP) and Pre-approval Access (PAA) publications, 2) Creation, tracking, and documenting Author Master Agreements (AMA), 3) Author Debarment checks, and congress calendar creation and maintenance Responsibilities • Intakes IIS and PAA publications in partnership with the study management team and routes submissions for approval through Datavision, the document retention and management system • Intakes publications from licensing partners in partnership with GSP Publication Leads and routes submissions for approval through Datavision • Coordinates Author Master Agreements with external authors at the direction of GSP Publication Leads, Medical Writers, and agency partners; files agreements in the electronic system; and tracks status, including upcoming expirations • Creates Datavision records for agency partners to support publication workflow tracking and management • Monitors the Datavision support inbox; triages and resolves technical and user issues in a timely manner; escalates to the software support team as needed; and tracks issues through resolution • Intakes requests to create QR codes for congress poster presentations and shares them with the appropriate medical writers and agency teams • Access and distributes contracts and study documents upon request • Required Education: High School Diploma • Preferred Education: Associate or bachelor’s degree in health-related, business and/or finance field. • Required Experience: At least 2 years of experience in data Entry, Clerical, Document Specialist, or Reconciliation role. • Must have demonstrated ability in project management skills, effective communication, and relationship management abilities. • Process oriented, be able to manage multiple projects concurrently, and continually reassess priority of simultaneous projects/deadlines. • Must have attention to detail along with an understanding of the quality/compliance environment. • Customer support focused expertise is highly desirable. • Ability to manage internal and external relationships effectively and independently. • Proficient in Microsoft Office suite, SharePoint / database, internet tools, including electronic file storage and retrieval. Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ • This job is eligible to participate in our short-term incentive programs. ​ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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