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Professional Services Consultant, Payments

Ripple · Chicago, IL · Service & Delivery

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a bank connectivity setup you configured and tested end to end. What went wrong during testing?

What they are checking: Whether they have actually done the work of certifying a bank connection, including the slow back-and-forth with bank teams.

Describe a time you had to explain a technical connectivity problem to a finance person who didn't care about the protocol.

What they are checking: Whether they can translate technical detail into business impact a treasury team can act on.

Tell me about a time you were juggling several client implementations at once. How did you decide what got your attention first?

What they are checking: Whether they prioritize by client risk and deadline rather than whoever is loudest.

What would you do

You're the Tier 3 escalation and a client's payments are failing somewhere between the bank portal, middleware and our connector. How do you find where it's breaking?

What they are checking: Whether they isolate failures layer by layer with evidence rather than guessing or bouncing the ticket back to the bank.

A client's treasurer wants to skip a payment approval step to save time. How do you handle that conversation?

What they are checking: Whether they protect payment controls and fraud safeguards while still respecting the client's goal of speed.

How would you handle a project where the client's bank is slow to respond and the go-live date is slipping?

What they are checking: Whether they manage third-party dependencies proactively and reset expectations honestly instead of absorbing the delay silently.

About the work

Walk me through how you'd run a discovery session to map a client's end-to-end payment workflows across wire, ACH, SEPA and RTP.

What they are checking: Whether they have a repeatable method for finding bottlenecks and approval gaps instead of just collecting a list of payment types.

A client still sends NACHA and MT101 files over host-to-host. How would you advise them on moving to API-driven bank connectivity?

What they are checking: Whether they can weigh the real risks of a migration against its benefits and sequence it so payments keep flowing.

What's the practical difference between an MT103 and an ISO 20022 pacs.008, and why does it matter to a corporate treasury team?

What they are checking: Whether their message-format knowledge is hands-on enough to explain richer data and its downstream effect on reconciliation.

How do you design test cases for payment initiation before a client goes live with a new bank?

What they are checking: Whether they think about rejects, returns, duplicates and cutoff times, not just a single happy-path payment.

What do you look at to confirm a SWIFT or H2H file exchange is secure and working as intended?

What they are checking: Whether they understand encryption, keys, acknowledgments and status reporting as part of a real connection, not an afterthought.

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The full job description

As published by Ripple.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. What You’ll Do Payments Discovery & Strategy • Lead structured discovery sessions to map a client’s end-to-end payment workflows—wire, ACH, SEPA, SWIFT, RTP, and beyond—identifying bottlenecks, approval gaps, and bank connectivity requirements. • Advise clients on payment modernization strategies, including migration from legacy file-based formats (NACHA, MT101, MT103, ISO20022) to API-driven bank connectivity via the ClearConnect Gateway (CCG). Bank API & Connectivity Implementation • Configure and test bank connectivity for payment initiation, including SWIFT, H2H file exchange, and direct API integrations via the CCG connector framework. • Serve as the Tier 3 escalation point for payment connectivity issues, diagnosing failures across bank portals, middleware, and the Ripple Treasury platform. • Collaborate with the Platform Connectivity team to validate new bank connectors against client payment requirements, providing structured feedback on API capabilities and gaps. Technical Configuration & Integration • Configure payment templates, approval workflows, bank account hierarchies, and currency rules within Ripple Treasury to match each client’s operational model. • Design and execute data mapping scripts and payment format transformations, owning the validation and quality assurance of all configuration logic. • Manage ERP integrations —including SAP, Oracle, Workday, etc.—ensuring seamless payment data flow across the client’s financial systems stack. What You’ll Bring Payments Domain Expertise • 3+ years of deep expertise in corporate payment operations, including multi-currency wire processing, payment factory design, SWIFT messaging (MT101, MT103, MT202), SEPA credit transfers, and domestic real-time payment rails (ACH, RTP, FedNow, Faster Payments). • Hands-on experience with bank connectivity methods—SWIFT, SFTP/H2H file exchange, and direct bank APIs—and a working understanding of ISO 20022 message formats. • Strong knowledge of payment controls: approval workflows, dual-authorization models, sanctions screening, and fraud detection frameworks in a corporate treasury context. Technical Mastery • Proficiency with TMS platforms (Ripple Treasury / GTreasury, Kyriba, SAP TRM, or equivalent) with specific focus on payment module configuration and bank account management. • Comfort navigating complex data flows between treasury systems, ERPs, and banking portals—including file format transformation (MT101, ACH, ISO20022, etc.) and API-based data exchange. • Experience using AI tools to accelerate configuration and documentation tasks, paired with the critical judgment to validate and refine AI-produced outputs. Professional Experience • 3+ years in client-facing treasury consulting, implementation, or professional services roles within a TMS, ERP, or fintech/banking technology environment. • Demonstrated experience managing bank onboarding and connectivity projects from requirements gathering through UAT and go-live. • Financial fluency—comfortable discussing cash positioning, payment netting, FX settlement, and intercompany payment structures with Corporate Treasury, Accounting, and CFO teams. Core Competencies • Consultative Mindset: You ask “why” before “how,” challenge legacy payment processes, and lead clients toward solutions that are both operationally sound and strategically scalable. • Communication Skills: The ability to translate payment rail complexity and API mechanics into ROI-framed narratives for treasury leadership and finance executives. • Problem-Solving DNA: A methodical approach to diagnosing payment failures—tracing issues from bank portal settings through middleware to platform configuration—rather than escalating or applying surface-level fixes. • Cross-functional Collaboration: Proven ability to coordinate across bank partners, platform engineering, and client stakeholders to deliver connectivity outcomes on time and on scope. WHO WE ARE: Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders • A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning. • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.  • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances • Competitive salary, bonuses, and equity • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support • Employee giving match • Mobile phone stipend Take Care of Yourself • R&R days so you can rest and recharge • Generous wellness reimbursement and weekly onsite & virtual programming • Generous vacation policy - work with your manager to take time off when you need it • Industry-leading parental leave policies. Family planning benefits. • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees.  Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

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