Professional Facilities Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. A Facilities Manager is the host in the office for customers and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms and a variety of other items that enhance the experience. The Facilities Manager anticipates needs, paying close attention to the questions and asks that customers most often present so that they support their requests and needs. The Facilities Manager helps the workplace run seamlessly so customers and guests are happy, feel welcome, and have an enhanced experience, which allows customers to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint. Responsibilities/Tasks: · Liaise and work collaboratively with customer contacts · Recruit, train, coach and hold your teams accountable · Supervise daily processes to completion · Ensure reception, hospitality and mail services are delivered within SLA’s and compliant with applicable laws, rules, and regulations · Provide back-up coverage for all services when necessary · Manage team member time, travel and overtime costs · Handle all inquiries and issues tactfully and confidently · Respond to requests (verbal and email) in a timely manner · Develop processes and procedures across the account · Own projects end to end from tasks, management of resources to on time completion · Conduct audits to ensure quality expectations are met · Monitor facility related work orders · Other duties as assigned Qualifications Experience · Bachelor’s degree or equivalent · 3-5 years prior experience in hospitality, tourism, events operations property management, or related profession · 2 years prior experience leading a team Skills · Confident, friendly & engaging · Customer focused mentality with a passion for hospitality · Excellent verbal and written communication skills, ability to communicate professionally at all levels · Meticulous with strong organizational and time management skills · Strong interpersonal skills and highly collaborative · Proficiency with Microsoft Office (Excel, PowerPoint, TEAMs and Outlook) This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 52,000.00 – 55,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: • 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.