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Private Mortgage Banking Associate Manager (SAFE)

Wells Fargo · Chicago, IL · Full time

Posted Aug 19, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you balanced your own production with leading others.

What they are checking: Whether they can keep producing loans while still giving the team real attention as a working manager.

Tell me about a time you helped someone on your team improve their results.

What they are checking: Whether they have real coaching experience with specific actions and outcomes.

Where do you see room for process improvement in mortgage sales?

What they are checking: Whether they notice inefficiencies and risk gaps and propose practical controls, which the posting asks for.

What would you do

How would you coach a private mortgage banker whose pipeline is thin?

What they are checking: Whether they can diagnose prospecting habits and coach specific activities, not just demand more loans.

A banker on your team wants to bend a policy to close a loan for an important client. What do you do?

What they are checking: Whether they hold compliance firm and help find a legitimate path instead of approving a shortcut.

How do you split work and leads fairly across a small team?

What they are checking: Whether they allocate work in a way that is fair, transparent and good for customers.

How do you build referral relationships for the team with realtors and financial planners?

What they are checking: Whether they can open doors for the whole team, not just their own pipeline.

A client complains that their banker was unresponsive during closing. How do you handle it?

What they are checking: Whether they own the client experience, fix the issue and address the cause with the banker.

About the work

How do you review a team's pipelines to spot loans at risk?

What they are checking: Whether they track lock expirations, conditions and closing dates closely enough to catch problems early.

What compliance requirements do you see bankers struggle with most, and how would you help?

What they are checking: Whether they know common problem areas like disclosures and documentation and have practical ways to prevent errors.

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The full job description

As published by Wells Fargo.

About this role: Wells Fargo is seeking a Private Mortgage Banking Associate Manager (SAFE) in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com . In this role you will: • Coach, direct, and manage the sales activities of a small group of residential Private Mortgage Bankers under the direction of a Non-Producing Private Mortgage Banking Manager • Supervise individual contributors by directing and managing sales activities to ensure high level of customer service, timely completion, quality, and compliance in Private Mortgage Banking Sales • Produce high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service • Make supervisory decisions and resolve issues related to team supervision, work allocation, financial resources, and daily operations; manage personal and team’s pipeline to effectively manage customer loyalty • Leverage interpretation of policies, procedures, and compliance requirements while negotiating terms and taking applications • Identify opportunities for process improvement and risk control development in low complexity functional areas • Interact directly with external customers as well as collaborate and consult with peers, colleagues, and mid-level managers • Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace • Manage allocation of people and financial resources for Private Mortgage Banking Sales • Be responsible for selection, evaluation, and development of staff within Private Mortgage Banking Sales • This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: • 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education • 1+ years of Leadership experience Desired Qualifications: • Basic Microsoft Office skills • Customer service experience • Excellent verbal, written, and interpersonal communication skills • Knowledge and understanding of sales prospecting and generating referrals • Documented retail residential mortgage purchase fundings over the past 12 months referred primarily from established, local, external sources • Mortgage industry experience • A BS/BA degree or higher • 1+ year of leadership or management experience • 1+ year of data analysis experience • 1 + year of recruiting experience Job Expectations: • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary • Reliable transportation • Ability to work nights, weekends, and/or holidays as needed or scheduled Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. All pay complies with applicable minimum wage laws. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs). $0.00 - $0.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. • Health benefits • 401(k) Plan • Paid time off • Disability benefits • Life insurance, critical illness insurance, and accident insurance • Parental leave • Critical caregiving leave • Discounts and savings • Commuter benefits • Tuition reimbursement • Scholarships for dependent children • Adoption reimbursement Posting End Date: 18 Oct 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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