Print Service Analyst - Powered Printing

Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do? Dairyland is proud of our People First culture centered around appreciation, celebrating wins and collaboration. We’ve worked hard to ensure alignment between our culture and our processes and systems, learning and development and rewards and recognition programs. As a team, we work together to leverage the team’s diverse perspectives, ideas and experiences to deliver nothing less than the best. We are collaborative, transparent and committed to our People and their work experience, growth and professional development. Hiring Salary Range: $29.38 - 44.09 Compensation is determined by a combination of factors, including but not limited to education, work experience, and certifications. The actual offer may vary, reflecting the candidate's unique blend of experience, educational background, and skill level PURPOSE : Powered Printing is a Dairyland Power Cooperative service bureau that provides digital print, print shop, mailing and graphics services to member and non-member clients. This role serves as the primary intake point for customer requests and helps translate client requirements into configured print and document delivery workflows. The position works directly with utility clients, internal stakeholders, print production and mailing operations to ensure customer communications are accurate, timely and high quality. This position requires strong customer service skills, technical curiosity and the ability to learn complex systems. ESSENTIAL JOB FUNCTIONS : • Serve as the primary intake point for customer requests, ensuring all requirements are clearly captured and understood. • Communicate directly with customers – primarily utility companies – to gather, clarify, and confirm document and output requirements. • Translate business requirements into structured workflows and system configurations. • Configure, execute, and monitor document composition and print workflows. • Troubleshoot issues within processing workflows and resolve discrepancies in output. • Collaborate with internal teams to ensure quality, accuracy, and timely delivery. • Maintain documentation for configurations, workflows, and process standards. • Identify opportunities to improve processes, efficiency, and accuracy within print and document workflows. • Continuously build expertise in document processing and automation technologies. • Perform other duties as assigned. MINIMUM QUALIFICATIONS : Education & Experience : Bachelor’s degree in Information Systems, Computer Science, Business Technology, or a related field. Equivalent education and experience may be considered. Customer service experience is preferred. Knowledge of postal regulations is preferred. Training in a computer programming language or scripting tool is desirable. Knowledge/Skills/Abilities : • Strong customer service and communication skills, with the ability to interact professionally with external clients, required • Ability to gather, clarify and document customer requirements accurately, required • Strong attention to detail, organization and follow-through, required • Ability to manage multiple customer requests, deadlines and production handoffs, required • Analytical mindset with strong problem-solving skills, required • Ability to learn technical systems and new software quickly, required • Experience in print, mail, billing communications, document services or utility customer communications, preferred • Experience working with structured customer or billing data, such as CSV, XML, JSON or similar formats, preferred • Familiarity with workflow tools, business process automation or document composition systems, preferred • Exposure to enterprise systems such as ERP, CRM, billing systems or customer information systems, preferred • Basic scripting, SQL, logic-building or data mapping experience, helpful but not required • Knowledge of postal regulations, print production standards or mailing operations, preferred Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environmental Demands : Works indoors. Indoor work frequently occurs in a noisy environment. BENEFITS: We are committed to providing our greatest asset, our People, with as many perks and benefits as possible. Some benefits of working with us include: • Health & disability benefits (medical, dental, vision, short & long-term disability) • Life insurance • Generous 401(k) and Pension Plans • Paid Time Off • Robust Wellness Program • New Flexible Work Program • Tuition Reimbursement • So much more! Dairyland Power Cooperative is an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR Department at 608-788-4000.