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Practice Administrator-Neuroscience

Northwestern Medicine · Orland Park, IL · Full time · Health Care Provider

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the largest outpatient practice you have run. What were you responsible for, financially and operationally?

What they are checking: Whether their past scope matches running both a physician practice and a hospital outpatient department.

How do you involve staff in building the budget, and how do you keep them accountable to it during the year?

What they are checking: Whether they practice the shared fiscal accountability the posting describes rather than running the budget alone.

Tell me about a time you found a chance to grow or expand a service. How did you make the case for it?

What they are checking: Whether they can spot growth opportunities and build a business case, which the posting asks for directly.

How do you keep your team informed when the organization changes direction or a new policy comes down?

What they are checking: Whether they turn change into clear, useful communication for staff, as the posting expects.

Describe a time you had to deal with a compliance concern in a practice you managed.

What they are checking: Whether they take compliance seriously and escalate properly under a corporate compliance program.

What would you do

Neurology access is often a problem. How would you work on long wait times for new patients in Orland Park?

What they are checking: Whether they can improve access through scheduling and templates, a key measure in specialty practices.

A physician is frustrated that their clinic always runs late and blames the staff. How do you handle that?

What they are checking: Whether they can work with physicians to fix a process problem without blaming staff or avoiding conflict.

How do you keep morale up and turnover down among front desk and clinical support staff?

What they are checking: Whether they can create the rewarding environment the posting names, since turnover hurts patient experience.

About the work

Walk me through how you would read a monthly variance report for a neuroscience practice and what you would do about a big gap.

What they are checking: Whether they can find the real cause behind numbers and act on it, not just report them.

How do the rules differ when you manage a hospital outpatient department versus a physician practice, and how does that change your work?

What they are checking: Whether they understand regulatory and billing differences that affect compliance and revenue.

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The full job description

As published by Northwestern Medicine.

The Practice Administrator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Practice Administrator is responsible for planning, directing and monitoring operations in an intermediate ambulatory environment to achieve excellence in the delivery of patient care in the physician practice and hospital outpatient department while creating an inspiring and rewarding environment for staff members. The Practice Administrator is responsible for the financial and operational management and coordination of the overall activities, clinical services and programs for RMG Practice and hospital outpatient department. Responsibilities: • Stays informed of current and emerging issues and trends for areas of accountability, NM organization and healthcare industry. Communicates and educates staff on requirements, changes, advances, opportunities, directions and projections for the future. • Thinks and acts in ways that support NM’s mission, vision and values. Identifies opportunities for new business growth and development, expansion of current services, etc. • Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services. • Measures and monitors budget and business development plans; provides ongoing updates to staff. • Identifies staff's individual skills and interests; provides timely, positive, constructive feedback; addresses performance gaps as they occur with clear action plans and timelines for improvement. • Supports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development within CDH. • Involves staff in planning and decision-making as appropriate. Holds staff accountable for follow-through and results. • Facilitates change readiness and agility among staff and teams. • Achieves departmental and organizational goals. Required : • Bachelor's Degree. Equivalent experience may be accepted in lieu of formal education. • Five (5) years experience in a medical setting or related experience. • Demonstrated success in medical office management. • Demonstrates personal alignment with NM’s core values of integrity, excellence, patients first, and teamwork. • Effective communication and interpersonal skills. • Ability to plan, organize, and direct the activities of others. Preferred : • Master’s degree preferred. • Certification in area of specialty or administration. All your information will be kept confidential according to EEO guidelines. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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