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Portable Storage Delivery Driver (CDL)

U-Haul · Bloomington, IL · $18.00–$24.00 an hour · Full time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your CDL driving experience. What kinds of vehicles and routes have you handled?

What they are checking: Real hands-on driving history that matches loading, backing and residential delivery work.

Tell me about a time you had to keep a customer happy when the job didn't go as planned.

What they are checking: Customer service skill, since this role is titled as customer care and not only driving.

What does a clean driving record mean to you, and how do you protect yours?

What they are checking: Whether they treat safe driving as a personal standard and not only a hiring requirement.

What would you do

You arrive at a customer's home and the driveway is too tight to set the U-Box where they want it. What do you do?

What they are checking: Balancing customer wishes with safety and property damage risk, and explaining the reason kindly.

A customer is upset because their delivery window was missed by an hour. How do you start that conversation?

What they are checking: Owning the delay and calming the customer rather than blaming dispatch or traffic.

What do you do if you notice something wrong with your truck halfway through your route?

What they are checking: Willingness to stop and report a safety issue instead of pushing through to finish the day.

About the work

As a U-Box Customer Care Representative, you'll deliver and pick up containers. Walk me through your pre-trip inspection.

What they are checking: Whether they actually perform a full CDL pre-trip rather than treating it as paperwork.

How do you secure a container for transport so it doesn't shift on the road?

What they are checking: Knowledge of load securement, which protects the customer's belongings and the public.

How do you handle backing a truck in a residential neighborhood with cars, kids and mailboxes around?

What they are checking: Safe backing habits like getting out and looking, using spotters and going slow.

How do you keep your logs and delivery paperwork accurate when you have a full schedule?

What they are checking: Attention to records, since DOT compliance and customer billing depend on them.

Practice this interview out loud.

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The full job description

As published by U-Haul.

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $18.00 to $24.00 Hourly Location: 1710 R T Dunn Dr, Bloomington, Illinois 61701 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company’s newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and a caring company culture with U-Haul. U-Haul Offers: • Career stability • Opportunities for advancement • Mindset App Reimbursement • Gym Reimbursement Program • Health insurance & Prescription plans, if eligible • Paid holidays, vacation, and sick days, if eligible • Life insurance • MetLaw Legal program • MetLife auto and home insurance • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more • 401(k) Savings Plan • Employee Stock Ownership Plan (ESOP) • 24-hour physician available for kids • Dental & Vision Plans • Business travel insurance • You Matter EAP • LifeLock Identity Theft Protection • Critical Illness/Group Accident Insurance • Dave Ramsey’s SmartDollar Program U-Box Customer Care Driver Responsibilities: • Operate a flatbed truck (training provided). • Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided). • Load and unload storage containers for delivery. • Transport storage containers to and from specified destinations, e.g., customers’ homes and businesses – local routes only. • Participate in ongoing continuous U-Haul education through U-Haul University. Minimum Requirements: • Clean motor vehicle driving record • High school diploma or equivalent • Department of Transportation certification • Commercial driver’s license (CDL) • Must be 18 or older Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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