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This position has closed. Northwestern Medicine removed this listing from their careers page on Sep 28, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Phlebotomist Lead - Inpatient, Full-Time, Days

Northwestern Medicine · Chicago, IL · Full time · Health Care Provider

Posted Sep 21, 2026 · We last checked this listing on Sep 27, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about coaching someone who is not meeting standards.

What they are checking: The posting names coaching and performance improvement plans directly.

Tell me about interviewing and picking someone for a phlebotomy team.

What they are checking: The posting names assisting in hiring, training and evaluation.

Full time days in Chicago. How does that fit your life?

What they are checking: Honest fit with the schedule and location the posting states.

What would you do

A nurse and your phlebotomist disagree about whether a draw should happen now. How do you handle it?

What they are checking: The posting names problem solving both within and between departments.

How do you keep your team's accuracy up when the workload jumps?

What they are checking: Identification and labeling errors rise with pressure, and they are the worst errors in the laboratory.

How do you handle a patient who is frightened or refuses a draw?

What they are checking: Still the core of the job, and on an inpatient round it happens several times a morning.

About the work

Tell me about inpatient phlebotomy and how the morning round works.

What they are checking: Inpatient collection runs on a timed morning round, unlike an outpatient draw station.

How do you organize a team across a hospital so the morning draws are done in time?

What they are checking: The posting names day to day performance, organization and scheduling as their responsibility.

How do you get a sample from a patient nobody else has managed to draw?

What they are checking: The lead gets the difficult ones, and technique is the reason they hold the role.

How do you teach phlebotomy to someone who is struggling with difficult draws?

What they are checking: The posting names teaching procedures to less-skilled personnel.

Practice this interview out loud.

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The full job description

As published by Northwestern Medicine.

The Lead Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. • Under the leadership of the Supervisor/Manager the Lead Phlebotomist is responsible for the day to day performance, organization, and scheduling of staff assigned to centralized phlebotomy. The Lead Phlebotomist has responsibility to ensure that services provided in the department section meet customer expectations, and laboratory policies. Communication with shift supervisors, and other hospital/laboratory staff is expected in order to ensure teamwork. In addition, the Lead Phlebotomist, in conjunction with the Supervisor is responsible for gathering information and assisting in staff development and training. The Lead Phlebotomist is a working Lead, dividing time in the performance of services specific to phlebotomy duties. RESPONSIBILITIES: • Assists in the hiring, training, and evaluation for phlebotomy service personnel. • Teaches phlebotomy procedures to less-skilled personnel. • Provides coaching and performance improvement plans for Team members that are not meeting standards. • Assists with communication and problem solving both intra- and interdepartmentally. • Performs all the duties of a phlebotomist. • Assists in providing for adequate staffing for phlebotomy services. • Provides coverage during phlebotomy absences and vacations. • Assists with revising and updating the phlebotomy training program. • Assists with maintaining and writing policies and procedures relating to phlebotomy services. Minimum Requirements: Education: • High School diploma or equivalent Certification: • PBT (ASCP) or equivalent certification. Experience: • One year experience • Previous supervisory skills Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.