JobsAdvocate Health

Pharmacy Tech Specialist I - Medication History 0.88 FTE Various shift

Advocate Health · West Allis, WI

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you caught a discrepancy while reconciling a patient's medication list. What did you do next?

attention to detail and whether they know when and how to escalate a finding rather than just noting it

Tell me about a time you had to get information from a patient's family member or outside pharmacy because the patient couldn't communicate well. How did that go?

communication skills and persistence in a real transitions-of-care scenario

Tell me about a time your documentation was flagged as incomplete or inaccurate by a pharmacist or nurse. What happened and what did you change?

accountability and whether they learn from documentation errors rather than getting defensive

Describe a situation where a patient or family member was frustrated or upset with you during an interview. How did you handle it?

customer service composure with patients who may be scared, in pain, or impatient

Technical

What sources would you check to verify a patient's home medication list beyond just asking the patient?

knowledge of medication history workflow, including pharmacy records, family, prior discharge summaries, and outside pharmacy contact

What does your CPhT or ExCPT certification require in terms of keeping it current, and how do you stay on top of that?

whether certification is active and the candidate takes ownership of maintaining credentials

What's your experience with electronic health records for entering or reviewing medication information, and how do you make sure your entries are accurate the first time?

comfort with EHR systems and a habit of double-checking work before it becomes part of the record

Situational

Walk me through how you'd conduct a medication history interview with a patient who's confused or in pain and can't give you clear answers.

whether the candidate has a practical approach to gathering accurate information from a difficult historian without cutting corners

This role has you traveling between West Allis and Sinai and working second shift with rotating weekends. How do you handle that kind of schedule and moving between sites?

realistic fit with the shift pattern and travel requirement, not just a scripted yes

How do you keep patient information confidential when you're working across a shared unit, moving between floors, or talking with family in a hallway or waiting area?

understanding of HIPAA and practical confidentiality habits in a busy clinical environment

If you had five patients waiting for medication history interviews and one nurse pages you saying a patient needs to go to a procedure in ten minutes, how do you prioritize?

ability to triage workload under time pressure without sacrificing accuracy

If you noticed a pattern of errors in how histories were being collected on your unit, what would you do with that observation?

whether they'd surface quality improvement ideas through proper channels rather than staying silent

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 38523 Enterprise Pharmacy - Pharmacy: Transitions of Care Services Acute Care Status: Full time Benefits Eligible: Yes Hou rs Per Week: 35 Schedule Details/Additional Information: Support medication histories working from Aurora West Allis and/or Aurora Sinai. Position is various shift (primarily 2nd shift) and requires every other weekend and holiday rotation. Position is 0.88 FTE (70 hours per 2-week pay period) This position will require travel between hospitals. Pay Range: $24.10 - $36.15 Major Responsibilities: • Completes area-specific work as outlined by standard processes, procedures and adherent to policies • Serves as an expert with equipment and technology in specialized area • Problem solves technical issues in the specialized area as they arise • Ensures documents and records are accurate and completed in a timely fashion • Supports methods of communication and coordination with patients and care team • Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care • Provides input to and supports implementation of operational changes, advancements, and site and system standardization • Participates in site or system specialized work teams, committees, and councils, as applicable • Complies with legal, regulatory, and accreditation standards • Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices • Maintains updated knowledge and skills and contributes to the education of others • Contributes positively to execution of pharmacy department initiatives • Accepts assignments of tasks from other pharmacy teammate roles when workload dictates Licensure, Registration, and/or Certification Required: • Registration/Licensure with state board of pharmacy per state of employment requirements • Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT)   Education Required: • High school diploma or GED equivalent Experience Required: • Typically requires 1-3 years of experience in health care, insurance industry, pharmacy, or medical background Knowledge, Skills & Abilities Required: • Excellent oral, written, interpersonal, and customer service skills • Must be able to speak and be understood by others to communicate effectively • Critical thinking and problem-solving skills • Basic math skills • Strong background in medical terminology preferred • Organizational skills and analytical ability to prepare reports and reconcile reports correctly • Ability to evaluate and measure customer needs – set clear standards to ensure needs are met • Ability to maintain strict confidentiality • Self-discipline and attention to detail • Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems Physical Requirements and Working Conditions: • Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders. May require extended periods of sitting. • Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material.   • Must have functional vision, touch and hearing • Must be able to speak and be understood by others to communicate effectively  • Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases. • May be exposed to chemical hazards  • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. • Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes • Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.   • Operates all equipment necessary to perform the job • Flexibility to travel between pharmacy locations • This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions Preferred Job Requirements Preferred Education • Associate or bachelor's degree    This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.                                                                                                                                                                            Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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