Jobs › Health Care Service Corporation
Pharmacy Operations Rep
Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026
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Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you worked with an outside vendor to fix a recurring problem.
What they are checking: Whether they follow an issue through to a real fix instead of solving it one claim at a time.
Tell me about a time you gave great service to an upset caller in a managed care setting.
What they are checking: Whether they stay patient and solve the problem under pressure, which the role requires daily.
Tell me about a time you caught a mistake in your own work before it reached someone else.
What they are checking: Whether they check their work carefully, since small coding errors cost money and member trust.
What would you do
How would you explain to a pharmacist why a claim paid at a different amount than they expected?
What they are checking: Whether they understand pricing basics like AWP or MAC and can explain them clearly and calmly.
You have five open issues from pharmacists and coordinators, and two are urgent. How do you organize your day?
What they are checking: Whether they can prioritize by member impact and keep everyone updated on the rest.
A member's drug requires prior authorization and they are at the counter. What can and cannot you do?
What they are checking: Whether they know the limits of their role and the right path to get the member help quickly.
About the work
A pharmacy calls because a claim rejected. Walk me through how you figure out why.
What they are checking: Whether they can read reject codes and work through eligibility, formulary and pricing in a logical order.
What is the difference between an NDC and a GPI, and why would it matter when you are resolving a pricing issue?
What they are checking: Whether their pharmacy technician knowledge applies to claims coding in a payer setting.
How do you use Excel or a database to spot a pattern in pharmacy claims problems?
What they are checking: Whether they can use data tools to find trends rather than handling each case blindly.
How do you look up drug information when you are unsure about a medication or its use?
What they are checking: Whether they know reliable drug references and avoid guessing on clinical details.
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Practice this out loudThe full job description
As published by Health Care Service Corporation.