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Personal Lines Account Coordinator

HUB International · Minocqua, WI · Full time

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you kept many small tasks organized for different people.

What they are checking: Whether they can support account managers reliably so client requests never fall through the cracks.

Tell me about a time you caught a mistake before it caused problems.

What they are checking: Whether they pay close attention to detail, which keeps clients from finding coverage errors at claim time.

What does good customer service mean to you in a small community office?

What they are checking: Whether they understand that relationships and reputation matter locally.

What would you do

A client calls upset about a billing problem. How do you help?

What they are checking: Whether they stay patient and fix the issue with the carrier.

How do you prioritize when the phones are busy and renewals are due?

What they are checking: Whether they can handle a steady flow of client requests calmly.

About the work

What do you know about homeowners and auto insurance?

What they are checking: Whether they have a basic understanding of the personal lines they'll support.

How would you process a request to add a new driver to a family's auto policy?

What they are checking: Whether they can handle routine policy changes accurately, since a missed driver can leave a family without coverage.

In a place like Minocqua, many clients have seasonal homes or boats. What might be different about insuring them?

What they are checking: Whether they think about the coverage needs of a local clientele with seasonal property.

How do you make sure your records are accurate in the agency's system?

What they are checking: Whether they keep clean records that protect clients and the agency.

Are you licensed in property and casualty, or willing to become licensed?

What they are checking: Whether they are ready to meet licensing expectations.

Practice this interview out loud.

Offer builds a real interview for this exact role at HUB International from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by HUB International.

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. Why Choose HUB? Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization , focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: • are seeking a progressive work environment at a rapidly growing organization • have a desire to help others protect their future • have an entrepreneurial spirit and are challenged by the opportunity to grow the business • are focused on learning and development to enhance your industry knowledge and expertise • are a self-starter willing to invest time and energy to learn the technical aspects of our business • believe in integrity and building success by developing relationships with others Servicing : HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions. Our team is growing, and we are looking for a detail-oriented team player. The Commercial Lines Account Coordinator will provide professional and courteous service to our customers, carrier representatives, and HUB colleagues. In this role, you will: • Process Certificates of Insurance • Complete Evidences of Property • Request Loss Runs from Insurance carriers • Issue Auto ID cards • Create loss summaries • Enter renewal activities into agency management system • Assist Account Managers with other duties as needed • Pursue a program for personal and professional development • Perform other specific duties and projects as assigned by management What you offer us: • 1-2 years personal lines experience (preferred) • Property and Casualty license preferred or be willing to obtain within 90 days of hire • Proficient with standard office computer tools; i.e. Microsoft Office Word, Excel, Outlook, etc. • Excellent written and oral communication skills • Ability to work in a positive team environment and independently • Excellent organizational and time management skills What we offer you: • A rewarding job that helps local businesses in the community • Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options • Generous time-off policies (2 weeks of vacation + Personal/Sick/Floating Holidays) • A work/life balance because that is important for all of us • Learn from the expertise of your coworkers • Growth- HUB is growing, and so can your career • Be part of a motivated team What we offer you We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career. • Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans • Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance • A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career • Inserted bullet information here The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization. Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application. E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

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