Patient Support Assistant (PSA) - OBGYN - Highland Park (20 hours)
Posted Sep 30, 2026 · We last checked this listing on Oct 5, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
This is a part-time role with early starts and rotating Saturday mornings. How does that fit for you?
What they are checking: Whether they can reliably cover a 6:30 a.m. start and rotating Saturdays.
Tell me about a time a patient was frustrated about scheduling. What did you do?
What they are checking: Whether they stay calm and find solutions.
Tell me about a time you managed many calls and tasks at once.
What they are checking: Whether they can stay organized in a busy practice.
What would you do
In an OB-GYN office you'll answer calls from pregnant patients and others. How do you decide when a call needs a nurse right away?
What they are checking: Whether they recognize urgent symptoms like bleeding or decreased fetal movement and escalate fast.
A patient calls to cancel because she's anxious about a sensitive exam. How do you respond?
What they are checking: Whether they handle sensitive topics with privacy and compassion.
You may travel to other sites. How do you adjust to an office you don't know well?
What they are checking: Whether they adapt quickly and learn local routines.
About the work
How do you document a phone call in Epic?
What they are checking: Whether they write clear telephone encounters so the clinical team can respond.
How do you schedule a prenatal patient for a series of visits and tests?
What they are checking: Whether they understand timed prenatal appointments and plan ahead.
How do you handle prior authorizations for procedures or ultrasounds?
What they are checking: Whether they know how to get approvals so visits aren't delayed.
How do you keep patient information private in a women's health practice?
What they are checking: Whether they protect sensitive health information carefully.
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As published by Endeavor Health.