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Patient Support Assistant - Medical Group Cardiology

Endeavor Health · IL · $18.76–$27.20 an hour · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you juggled phones, check-ins and questions all at once.

What they are checking: Whether they can stay organized and friendly at a busy front desk.

Tell me about a time you made a patient feel welcome.

What they are checking: Whether they bring warmth to the first and last impression of a visit.

What would you do

A patient calls upset that they can't get an appointment soon enough. How do you handle it?

What they are checking: Whether they can stay calm and find options while showing empathy.

How do you collect a copay from a patient who says they can't pay today?

What they are checking: Whether they follow policy with respect and tact.

A patient on the phone describes chest pain while scheduling. What do you do?

What they are checking: Whether they recognize an urgent situation and know to escalate immediately in a cardiology office.

This role includes travel and rotating weekends. How would that work for you?

What they are checking: Whether they are realistic and reliable about schedule flexibility.

About the work

Walk me through how you check in a patient and verify their insurance.

What they are checking: Whether they know the steps that prevent billing problems later.

How do you protect patient privacy at the front desk?

What they are checking: Whether they follow HIPAA in everyday interactions.

What do you know about insurance, like copays, deductibles or referrals?

What they are checking: Whether they have the insurance knowledge the posting prefers.

How do you make sure appointments are scheduled correctly with the right provider and time?

What they are checking: Whether they pay attention to detail, since scheduling errors waste time for patients and providers.

Practice this interview out loud.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position : Patient Support Assistant • Location : Evanston, IL • Full Time/Part Time : Full Time (40 hours per week) • Hours : Monday-Friday, 7:30AM-5:00PM, with rotating weekends • Required Location: This role includes some travel to other locations and requires flexible hours to meet operational needs What you will need: · Education : High school diploma or equivalent required. · Certification: N/A · Experience : One year of related experience is required; previous administrative experience working in a medical office is preferred; Insurance knowledge preferred · Skills: Minimum typing speed of 20 words per minute required What you will do: · Answer phones · Schedule appointments · Collect co-payments · Complete patient registration · Provide other administrative support to the physician practice · Check in and check out patients · Verify insurances Benefits offered by Endeavor Health include: · Career Pathways to Promote Professional Growth and Development · Various Medical, Dental, Pet and Vision options · Tuition Reimbursement · Free Parking · Wellness Program Savings Plan · Health Savings Account Options · Retirement Options with Company Match · Paid Time Off and Holiday Pay · Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Apply at Endeavor Health