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Patient Support Assistant - Cardiovascular Rapid Care Center

Endeavor Health · IL · $18.76–$27.20 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your experience in a medical office.

What they are checking: Whether they have the year of related experience the posting requires.

Tell me about a time you managed phones and check-ins at the same time.

What they are checking: Whether they can multitask without making errors.

Tell me about a time you made a stressful visit easier for someone.

What they are checking: Whether they care about how patients feel, not just processing them.

What would you do

At a cardiovascular rapid care center, patients may arrive worried about their heart. How do you check them in calmly and quickly?

What they are checking: Whether they balance speed with reassurance for anxious patients.

A patient at check-in says they're having chest pain right now. What do you do?

What they are checking: Whether they alert clinical staff immediately rather than finishing the registration.

How do you collect a copay from someone who says they can't pay today?

What they are checking: Whether they follow policy while being respectful and offering options.

How do you schedule a follow-up when the doctor wants it soon but the calendar is full?

What they are checking: Whether they work with the team to fit urgent patients in.

About the work

Walk me through how you verify a patient's insurance.

What they are checking: Whether they know how to check coverage before the visit to prevent billing problems.

What's your typing speed, and how do you keep accuracy high when typing fast?

What they are checking: Whether they meet the typing requirement and check their work.

What does checking a patient out involve for you?

What they are checking: Whether they handle follow-up scheduling, payments and paperwork completely.

Practice this interview out loud.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position : Patient Support Assistant • Location : Cardiovascular Rapid Care Center at Highland Park Hospital • Full Time/Part Time : Full Time (40 hours per week) • Hours : Monday-Friday 8:00AM-5:00PM What you will need: • Education : High school diploma or equivalent required. • Certification: N/A • Experience : One year of related experience is required; previous administrative experience working in a medical office is preferred; Insurance knowledge preferred • Skills: Minimum typing speed of 20 words per minute required What you will do: • Answer phones • Schedule appointments • Collect co-payments • Complete patient registration • Provide other administrative support to the physician practice • Check in and check out patients • Verify insurances Benefits offered by Endeavor Health include: • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, Pet and Vision options • Tuition Reimbursement • Free Parking • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Apply at Endeavor Health