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This position has closed. Northwestern Medicine removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Patient Services Rep Maternal Fetal Medicine Full-time Days

Northwestern Medicine · Winfield, IL · Full time · Health Care Provider

Posted Sep 21, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you caught an error in someone's insurance information before it became a problem.

What they are checking: Attention to the detail that decides whether a visit gets paid for.

This role covers Winfield and Geneva. How do you handle working at more than one site?

What they are checking: Whether they have registered that this is two locations, including the drive.

Tell me about a time you had to keep something confidential that would have been easy to mention.

What they are checking: Whether confidentiality is a habit or a policy they have read.

Tell me about a coworker you helped when they were swamped.

What they are checking: Whether they work as part of a desk or only their own half of it.

What makes a hard day at a front desk, and how do you leave it at work?

What they are checking: Honest self-knowledge about a job that is more emotionally tiring than it looks.

What would you do

This desk is maternal fetal medicine, so many patients are having a hard pregnancy. How does that change how you greet someone?

What they are checking: Whether they have thought about who is actually walking up to this particular desk.

A patient says they cannot pay their balance today. What do you say?

What they are checking: Whether they can ask for money kindly, which is the hardest part of a front desk job.

The waiting room is full, the phone is ringing, and a patient is upset about a delay. What order do you do things in?

What they are checking: Triage at a front desk, where everything is urgent and only one thing can be first.

A patient needs testing at an outside facility. How do you make sure that appointment actually happens?

What they are checking: Whether they follow through or hand off and assume.

What do you do when you do not know the answer to a patient's question?

What they are checking: Whether they guess, which is how wrong information reaches a patient.

About the work

Walk me through checking in a new patient, from the moment they reach you to the moment they sit down.

What they are checking: Whether they know the steps in order, including the ones people forget under pressure.

How do you make sure the daily reconciliation is right before you go home?

What they are checking: Whether they have a checking routine, since this is the task that quietly goes wrong.

Practice this interview out loud.

Offer builds a real interview for this exact role at Northwestern Medicine from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Northwestern Medicine.

***Please note that this position will cover multiple MFM sites, including CDH (Winfield) and Delnor (Geneva).*** The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. • Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities. Responsibilities: • Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances. • Obtains and updates patient demographic information and company information from all patients. • Answers phone and schedules appointments. • Directs and documents patient calls as appropriate. • Coordinates scheduling of outside testing for patients. • Serves as liaison between patient and practice. • Provides back-up for scheduling appointments • Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality. • Completes daily reconciliation report to assure charges have been entered correctly • Pulls charts and readies them for the next day appointments; files completed patient charts daily. • Files test/procedure results inpatient's medical record after physician has signed off on the results. • Liaisons with company representatives or potential employees to assure correct services are provided. • Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current. • Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol. • Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol. Required: • High school diploma or GED equivalent. • Zero (0) to two (2) years’ experience in a customer service position. Preferred: • Bachelor’s degree. • One to three years prior Physician office experience required • Working knowledge of medical terminology. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.