Patient Service Representative (PSR) - Behavioral Health Clinic - Per Diem
Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time a patient or caller was upset or difficult with you. What happened and how did you handle it?
What they are checking: whether the candidate can stay calm and professional with distressed people, which is central in a behavioral health front desk
Tell me about a time you caught an error in paperwork or a record before it caused a bigger problem.
What they are checking: attention to detail and follow-through, since accurate records are a named responsibility
Describe a time you had to give someone information they didn't want to hear, like a denied appointment slot or a billing issue.
What they are checking: communication skill and composure when delivering unwelcome news
Tell me about a time you worked closely with providers or clinical staff to solve a problem for a patient.
What they are checking: ability to function as part of the care team, not just an isolated front-desk worker
What would you do
This is a behavioral health clinic, so some patients may be anxious, in crisis, or emotionally distressed when they walk up to your desk. How would you approach checking in a patient who seems visibly upset or agitated?
What they are checking: sensitivity and judgment specific to a mental health setting, not just generic customer service
Given that behavioral health information is especially sensitive, how do you make sure you're protecting a patient's privacy at the front desk, especially when other patients are within earshot?
What they are checking: awareness of confidentiality and HIPAA sensitivity heightened by the behavioral health context
How do you handle a day where the phones are ringing, the waiting room is full, and a patient at your desk needs extra time?
What they are checking: ability to prioritize and multitask in a high-volume, shared workspace as described in the posting
If a patient calls asking about a bill or charge they don't understand, what would you actually say to them and what would you do next?
What they are checking: practical customer service skill combined with billing knowledge
Since this is a per diem role with hours that can shift week to week between 7:30am and 5pm, how do you manage your availability and stay reliable when your schedule isn't fixed?
What they are checking: fit with the per diem, variable-schedule nature of the position
This job involves being around patients who may be ill or in distress, and occasionally assisting with physical tasks like patient lifts. How do you feel about that part of the role?
What they are checking: honest self-assessment of comfort with the physical and emotional demands listed in the posting
About the work
Walk me through how you would check in a patient who arrives for an appointment, from greeting them to getting them ready to be seen.
What they are checking: basic understanding of front-desk workflow and attention to process detail
What steps would you take to collect and enter a patient's billing and insurance information accurately at check-in?
What they are checking: competence with billing intake accuracy, which the posting specifically calls out
What experience do you have with scheduling software or electronic medical records systems?
What they are checking: baseline technical readiness for the systems used to manage appointments and records
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Practice this out loudThe full job description
As published by Advocate Health.