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This position has closed. Northwestern Medicine removed this listing from their careers page on Sep 25, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Patient Service Representative- OBGYN Full Time Days

Northwestern Medicine · Chicago, IL · Full time · Health Care Provider

Posted Sep 21, 2026 · We last checked this listing on Sep 22, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a patient interaction you handled badly and what you learned.

What they are checking: Whether they will name a mistake, which is what makes them safe at a desk.

What would you do

An OBGYN waiting room holds people having very different days. How does that change how you greet someone?

What they are checking: Whether they have thought about who is actually walking up to this desk.

How do you handle a patient who becomes upset in the waiting room?

What they are checking: Discretion and kindness in a specialty where the reason may be private.

A patient says they cannot pay their balance today. What do you say?

What they are checking: Whether they can ask for money kindly.

How do you keep information private when other patients can hear you?

What they are checking: Practical privacy, which matters more in this specialty than most.

A patient needs an appointment sooner than the schedule allows. What do you do?

What they are checking: Whether they advocate within the rules rather than simply saying no.

What do you do when a patient asks you a medical question?

What they are checking: Whether they know where their role stops.

About the work

Walk me through checking a patient in and confirming their identity.

What they are checking: The sequence, including the identity check.

Walk me through obtaining a consent or authorization correctly.

What they are checking: The posting names consents, and getting one wrong has real consequences.

Walk me through closing a cash drawer at the end of the day.

What they are checking: The posting names end of day closing.

Practice this interview out loud.

Offer builds a real interview for this exact role at Northwestern Medicine from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Northwestern Medicine.

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests. Responsibilities: • Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit. • Completes check-in/out functions as directed. • Confirms and updates patient identification and demographic/insurance information. • Completes patient registration as needed. • Obtains patient consents/authorizations. • Collects co-payments, past due balances and point of service payments. • Posts payments, process billing information and perform “end of day” cash drawer closing. • Keeps waiting area clean and comfortable. • Informs patients of any delays or changes in appointment status. • Schedules appointments as necessary. • For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments. • May perform other duties as assigned. Required • High school diploma or GED equivalent. • Zero (0) to two (2) years’ experience in a customer service position. Preferred • Bachelor’s degree. • Previous experience in a healthcare setting. • Working knowledge of medical terminology. • Bilingual Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.