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This position has closed. Northwestern Medicine removed this listing from their careers page on Oct 2, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Patient Service Rep Oncology Infusion Full time

Northwestern Medicine · Oakbrook, IL · Full time · Health Care Provider

Posted Sep 21, 2026 · We last checked this listing on Oct 1, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Full time at Oakbrook. How does that fit your life?

What they are checking: Honest fit with the schedule and location the posting states.

What would you do

A patient's treatment has to move and the next opening is a week out. What do you do?

What they are checking: In oncology a delay is not an inconvenience, and this is where the role matters most.

How do you greet and check in a patient who is here for chemotherapy?

What they are checking: The posting is a front desk role, and this desk's patients are frightened and unwell.

How do you ask someone for a past due balance without embarrassing them?

What they are checking: The posting names collecting co-payments and past due balances, hardest in this setting.

The unit is running behind and patients are waiting to start. What do you say?

What they are checking: The posting names informing patients of delays, and here the wait has weight.

How do you build a relationship with a patient you will see every week for months?

What they are checking: Infusion is repeat contact, and the desk becomes part of the treatment experience.

About the work

Walk me through booking an infusion appointment against a treatment plan.

What they are checking: The posting names scheduling infusion appointments according to treatment plans and clinical requirements.

How do you work with nurses and physicians so the schedule matches what the chair time actually needs?

What they are checking: The posting names working directly with nurses and physicians to align schedules with care needs.

How do you manage several chair schedules and competing priorities at once?

What they are checking: The posting names excellent organizational skills to manage multiple schedules efficiently.

Walk me through closing a cash drawer at the end of the day.

What they are checking: The posting names posting payments, processing billing and end of day closing.

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The full job description

As published by Northwestern Medicine.

Key Responsibilities: Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients' treatment plans and clinic availability. Work directly with nurses and physicians to ensure that schedules are aligned with patient care needs, including the timely administration of treatments and any necessary follow-up appointments. Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals. Excellent organizational skills to manage multiple schedules and priorities efficiently. Ability to work in a fast-paced environment with attention to detail. The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests. Responsibilities: • Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit. • Completes check-in/out functions as directed. • Confirms and updates patient identification and demographic/insurance information. • Completes patient registration as needed. • Obtains patient consents/authorizations. • Collects co-payments, past due balances and point of service payments. • Posts payments, process billing information and perform “end of day” cash drawer closing. • Keeps waiting area clean and comfortable. • Informs patients of any delays or changes in appointment status. • Schedules appointments as necessary. • For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments. • May perform other duties as assigned. Required • High school diploma or GED equivalent. • Zero (0) to two (2) years’ experience in a customer service position. Preferred • Bachelor’s degree. • Previous experience in a healthcare setting. • Working knowledge of medical terminology. • Bilingual. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.