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Patient Service Rep Cardiology Full time

Northwestern Medicine · Geneva, IL · Full time · Health Care Provider

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

What makes a hard day at a front desk, and how do you leave it at work?

What they are checking: Honest self-knowledge about a job more tiring than it looks.

What would you do

Cardiology patients are often anxious about what they are here for. How does that change how you greet someone?

What they are checking: Whether they have thought about who walks up to this particular desk.

A patient says they cannot pay their balance today. What do you say?

What they are checking: Whether they can ask for money kindly, which is the hardest part of a front desk job.

Your drawer is short. What do you do?

What they are checking: Whether they report it immediately, which is the only acceptable answer.

The provider is running an hour behind. What do you tell the waiting room?

What they are checking: Whether they tell people early and honestly, or avoid the room.

A patient describes symptoms to you at the desk that sound serious. What do you do?

What they are checking: Whether the front desk knows to escalate, which in cardiology matters.

How do you keep information private in a waiting area where people can hear you?

What they are checking: Practical privacy, which is harder than the policy suggests.

About the work

Walk me through checking a patient in, including confirming their identity.

What they are checking: The sequence, including the identity check that keeps a patient safe.

Walk me through closing a cash drawer at the end of the day.

What they are checking: The posting names end of day closing, and the count has to be taken seriously.

How do you verify insurance, and what do you do when it comes back inactive?

What they are checking: The most common front desk problem, and whether they can solve it.

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The full job description

As published by Northwestern Medicine.

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests. Responsibilities: • Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit. • Completes check-in/out functions as directed. • Confirms and updates patient identification and demographic/insurance information. • Completes patient registration as needed. • Obtains patient consents/authorizations. • Collects co-payments, past due balances and point of service payments. • Posts payments, process billing information and perform “end of day” cash drawer closing. • Keeps waiting area clean and comfortable. • Informs patients of any delays or changes in appointment status. • Schedules appointments as necessary. • For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments. • May perform other duties as assigned. Required • High school diploma or GED equivalent. • Zero (0) to two (2) years’ experience in a customer service position. Preferred • Bachelor’s degree. • Previous experience in a healthcare setting. • Working knowledge of medical terminology. • Bilingual. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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