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This position has closed. Northwestern Medicine removed this listing from their careers page on Oct 5, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Patient Liaison Medical Oncology Full time

Northwestern Medicine · Oakbrook, IL · Full time · Health Care Provider

Posted Oct 2, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you resolved or prevented a billing error.

What they are checking: Attention to detail on registration and authorization that keeps claims from being denied.

Tell me about a time you built a strong working relationship with providers or clinical staff.

What they are checking: Ability to be a trusted resource to staff, which the posting describes as part of the role.

How do you stay warm and patient with people facing a cancer diagnosis, day after day?

What they are checking: Emotional steadiness and empathy in a setting where many patients are frightened or grieving.

What would you do

An oncologist calls in sick and you have a full clinic of cancer patients scheduled. What do you do?

What they are checking: Coordinating care alternatives for affected patients with urgency and compassion, as the posting describes.

A patient going through chemo calls upset because they got a bill they didn't expect. How do you handle it?

What they are checking: Advocacy and calm problem-solving with a patient who is already under a lot of stress.

A patient keeps missing follow-up appointments. How would you work with the clinical team to help them stay on their treatment plan?

What they are checking: Understanding barriers like transportation or fear and connecting the patient with help.

How do you decide when to handle a patient concern yourself and when to escalate it?

What they are checking: Judgment about their own authority and knowing who to bring in.

About the work

How do you manage a clinic schedule so providers, rooms and infusion chairs are used well?

What they are checking: Thinking about resource use, which the posting puts at the center of this role.

What do you know about pre-certifications and referrals for oncology visits and treatments?

What they are checking: Whether they understand how missing authorizations lead to denials and treatment delays.

The Practice Manager asks you to pull data on physician productivity. How would you approach that?

What they are checking: Comfort with basic data collection and analysis to support practice decisions.

Practice this interview out loud.

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The full job description

As published by Northwestern Medicine.

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. • The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed. RESPONSIBILITIES • Manages schedules to make best use of all resources including providers, rooms and equipment. • Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes. • Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan. • Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization. • Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed. • Registers patients and schedules or coordinates the scheduling of appointments. • Provides patient education information and/or materials as needed. • Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors. • Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations. • Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care. • May perform other duties as assigned. Required : • High School Diploma or GED equivalent. • 2 years previous healthcare experience. • Experience in a customer service role. Preferred : • Bachelor’s degree. • Previous experience with an electronic medical record system. • Knowledge of medical terminology. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.