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This position has closed. Memorial Health removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

PATIENT ACCESS TEAM LEADER (3443)

Memorial Health · Jacksonville, IL · $18.34–$28.42 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you covered for a supervisor and had to make a decision on their behalf.

What they are checking: Whether they can make supervisory calls when the leader is away while knowing which decisions are not theirs to make.

Tell me about a time you trained a new team member.

What they are checking: Teaching ability, since team leads are the go-to resource for staff.

How do you stay calm and keep service quality up during a busy shift?

What they are checking: Whether they stay steady on hard shifts, since a team lead's mood quickly spreads to everyone on the floor.

What would you do

Patient volume in the ED suddenly doubles. What do you do in the first 30 minutes as team lead?

What they are checking: Proactive staffing and resource shifts, which the posting calls out directly.

How do you assign daily work so it feels fair and the busiest areas are covered?

What they are checking: Whether they can make assignments that cover the busiest areas and still feel fair to the people doing them.

A colleague who used to be your peer is not following procedures. How do you address it?

What they are checking: Handling the shift from peer to lead with directness and respect.

Someone calls off at the start of a shift. How do you find coverage?

What they are checking: Whether they can find coverage quickly and know who to call when they cannot fill the gap themselves.

About the work

What makes a registration complete and clean, and what are the common errors?

What they are checking: Whether they know registration well enough to coach peers and stop errors that later become denied claims.

How do you explain insurance verification or a copay to a patient who is upset?

What they are checking: Whether they can explain money matters simply and calmly so an upset patient still trusts the hospital.

Have you worked toward CHAA or CHAM certification, and what did you learn?

What they are checking: Commitment to patient access as a profession, which the posting prefers.

Practice this interview out loud.

Offer builds a real interview for this exact role at Memorial Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Memorial Health.

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Position Type: On-site Job Description Summary: The Patient Access Team Lead is responsible for providing day-to-day leadership, guidance, and coordination for colleagues within their assigned area. This role serves as a resource to staff and assumes designated supervisory responsibilities in the absence of the Supervisor or Manager. The Team Lead assists with assigning daily work, coordinating staffing needs, and supporting operational efficiency throughout the shift. They proactively monitor patient volumes, coordinate additional staffing when needed, and organize team resources to respond effectively to unexpected increases in patient activity while maintaining excellent patient service and departmental workflow. Job Description: Education - High school diploma or equivalent required. - Associate degree or higher preferred. Licensure/Certification/Registry - Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred. Experience - Minimum of two (2) years of experience as a Patient Access Associate/Specialist or in a related healthcare registration, insurance, revenue cycle, collections, or clinical office role required. - Minimum of one (1) year of experience within a Patient Access department or previous leadership/supervisory experience required. Other Knowledge, Skills, and Abilities - Demonstrated ability to organize, prioritize, and coordinate multiple responsibilities in a fast-paced healthcare environment. - Excellent customer service and interpersonal skills with the ability to build positive working relationships and support exceptional patient experiences. - Strong verbal and written communication, problem-solving, training, coaching, and organizational skills. - Ability to work independently, exercise sound judgment, and make decisions with minimal supervision. - Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams; experience with healthcare registration and electronic health record (EHR) systems preferred. - Working knowledge of patient registration, insurance verification, scheduling, financial clearance, and revenue cycle processes. - Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA and organizational policies. - Demonstrated ability to lead by example, adapt to changing priorities, and effectively support departmental goals and operational needs. Pay Transparency $18.34 - $28.42 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.