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This position has closed. Endeavor Health removed this listing from their careers page on Oct 5, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Patient Access Representative, - Plainfield, IL

Endeavor Health · IL · $20.29–$29.42 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role is weekdays 11 to 7:30 plus every other weekend from 5 p.m. to 1:30 a.m. How does that work for you?

What they are checking: Whether they can truly commit to late weekend shifts that end after midnight.

Tell me about a time you made a mistake entering information. How did you catch and fix it?

What they are checking: Whether they own errors and know how to correct records the right way.

Tell me about a time you helped a coworker when your own work was caught up.

What they are checking: Whether they act like a teammate in a small site where everyone covers for each other.

What would you do

You're scheduling a patient for a test, and the only open slot doesn't work for them. How do you handle it?

What they are checking: Whether they coordinate with clinical departments to find options rather than just offering one slot.

It's late on a Saturday night and a patient is upset about wait times. What do you say?

What they are checking: Whether they can keep composure and show empathy during a quiet but tense overnight shift.

If you're asked to travel to another location to cover, how do you get ready?

What they are checking: Whether they're flexible and can learn a new site's routines quickly.

About the work

Walk me through how you'd greet and register a patient at a busy front desk.

What they are checking: Whether they combine a warm welcome with an accurate, step-by-step registration.

How do you verify insurance coverage and confirm policy details are correct?

What they are checking: Whether they know how to check eligibility and catch mismatched details before the visit.

Why does it matter to confirm a patient's phone number and address at every visit?

What they are checking: Whether they understand that outdated contact details cause missed results, missed calls and unpaid bills.

How do you keep patient information private when you're working at a public desk?

What they are checking: Whether they practice HIPAA in daily habits, not just in theory.

Practice this interview out loud.

Offer builds a real interview for this exact role at Endeavor Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Endeavor Health.

Hourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Sign on bonus: N/A • Position: Patient Access Representative • Location: Plainfield 24600 W 127th Street • Full Time/Part Time: Full-Time • Hours: Monday-Friday: 11:00 am - 7:30 pm • Weekend: Every other weekend- Sat and Sun: 5:00 pm - 1:30 am • Holidays: 2 Holidays per year • Required Travel: If needed A Brief Overview: The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services. What you will do: • Greet and assist patients in a courteous and professional manner during the registration process. • Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system. • Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times. • Verify patient contact information and confirm appointment details. • Verify patient insurance coverage and eligibility, confirming the accuracy of policy information. • Collaborate with insurance providers and billing teams to address insurance-related issues. • Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options. • Ensure clear and effective communication with patients to address their questions and concerns. • Review and verify patient registration data and insurance information to ensure accuracy. • Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues. • Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service. • Help patients feel comfortable and informed during the registration and scheduling process. • What you will need: • Associates Degree Health Administration Required • Previous experience in patient access, healthcare administration, or a related field is preferred. And • Experience using patient registration and scheduling systems. Benefits: • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, and Vision options • Tuition Reimbursement • Free Parking at designated locations • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off • Community Involvement Opportunities