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Patient Access Representative- Addison, IL

Endeavor Health · IL · $20.29–$29.42 an hour · Part time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This per diem role in Addison is as needed between 7 a.m. and 8 p.m. on weekdays. How available are you, and how much notice do you need?

What they are checking: Whether their availability truly matches a flexible as-needed role so the site can count on them.

Tell me about your registration or scheduling experience in a healthcare setting.

What they are checking: Whether they have the one to two years of front-end healthcare work the posting prefers, or comparable customer service.

Tell me about a time you had to collect a payment or explain a bill to someone who was frustrated.

What they are checking: Whether they handle money conversations with patience and clear facts.

How do you treat a patient who is clearly anxious about the test they're there for?

What they are checking: Whether they notice how patients feel and adjust their tone, not just process them.

What would you do

You may be asked to cover a different site and drive there. How would you get ready for working in an office you've never seen?

What they are checking: Whether they can adapt quickly to a new location and its local routines.

A patient arrives without their insurance card and is in a hurry. What do you do?

What they are checking: Whether they can find the information another way without holding up care or skipping required steps.

About the work

Walk me through what you check on an insurance card and why.

What they are checking: Whether they know which fields drive eligibility checks and claims, like member ID, group number and payer.

How comfortable are you with medical terms? Give me an example of an order you'd need to read correctly to register someone.

What they are checking: Whether they can read an order well enough to register the right service and avoid a medical necessity denial.

How do you stay accurate when you're entering data quickly for many patients in a row?

What they are checking: Whether they have concrete habits for double-checking that prevent billing errors later.

What Microsoft Office tools have you used at work, and for what?

What they are checking: Whether their computer skills are real and practical enough to learn a new registration system quickly.

Practice this interview out loud.

Offer builds a real interview for this exact role at Endeavor Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Job Description Position Highlights: • Position: Patient Access Representative • Location: Addison, IL • Part- Time: Per Diem (as needed) • Hours: M-F: between 7:00 am - 8:00 pm (as needed) • Holidays: 1-3 per year What you will need: • Education: • High School diploma or GED • Associate degree in business or healthcare (Preferred) • License: • A valid driver’s license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested. • Experience & Skills (Preferred): • Manual dexterity to operate various office machines • Minimum one to two years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting • Knowledge of health insurances, medical terminology and anatomy • Strong data entry and keyboarding skills • Knowledge of Microsoft Office Suite • Bilingual skills What you will do: Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems. Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured. Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options. Benefits (full-time or part-time positions): • Premium pay such as shift, on call, holiday and more based on an employee's job • Incentive pay for select positions • Opportunity for annual increases based on performance • Career pathways to promote professional growth and development • Various Medical, Dental, Pet and Vision options • Tuition Reimbursement • Free Parking • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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