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Patient Access Rep I, 0.68 FTE, 2nd shift

Children's Wisconsin · Milwaukee, WI · Part time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a second shift role. How do you stay sharp and friendly near the end of a long evening?

What they are checking: Whether they keep accuracy and kindness steady when energy runs low.

Tell me about a time you had a long line and an upset customer at the same time.

What they are checking: Whether they stay calm and organized when pressure builds from several directions.

What does compassionate service look like to you at a children's hospital?

What they are checking: Whether they understand families may be scared and adjust how they speak and act.

What would you do

A family says their insurance changed but they do not have the new card. What do you do?

What they are checking: Whether they follow the verification process and explain next steps clearly to the family.

A parent asks you how much the visit will cost. How do you answer?

What they are checking: Whether they give honest information within their role and direct families to the right resource.

Two patients have the same name. How do you make sure you register the right one?

What they are checking: Whether they use multiple identifiers every time to avoid mixing up records.

About the work

Walk me through checking in a family for an appointment. What do you verify every time?

What they are checking: Whether they consistently confirm identity, demographics and insurance to prevent errors downstream.

Why is accurate registration so important for a child's care and the family's bill?

What they are checking: Whether they see registration as a safety and billing step, not just paperwork.

How do you protect privacy when a family shares sensitive information at the desk?

What they are checking: Whether they understand HIPAA and handle sensitive details discreetly.

What experience do you have with data entry or registration systems?

What they are checking: Whether they can type accurately and learn systems like Epic quickly.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Join a team that makes every family feel supported from the moment they walk in. Are you someone who loves helping people, staying organized, and being the friendly face others rely on? As a Patient Access Representative , you’ll play a key role in creating a positive experience for children and their families during some of their most important moments. Your work ensures that every patient is registered accurately and compassionately — setting the stage for excellent care. 💛 What You’ll Do • Welcome patients and families with warmth, professionalism, and empathy. • Gather and verify demographic and insurance information with accuracy and care. • Complete patient registrations following established guidelines. • Help prevent billing delays by ensuring clean, error‑free accounts. • Maintain fast, precise data entry in a busy, fast‑moving environment. • Collaborate with a supportive team while also working independently. • Provide age‑appropriate service to the diverse patient population we serve. 🎓 What You Bring • High School Diploma, GED, or HSED. • At least 1 year of customer service experience . • Strong multitasking, organizational, and problem‑solving skills. • Comfort with computers, Microsoft Windows, and basic troubleshooting. • A calm, positive presence even on busy days. • A commitment to our mission, values, and the families we serve. 🌈 Why You’ll Love Working Here • You’ll be part of a mission‑driven team that makes a real difference for children and families. • Every day brings new opportunities to help, support, and brighten someone’s experience. • You’ll grow your skills in a supportive environment that values teamwork and compassion. Schedule Week 1: TUE (EDTC) 330pm - 12am, THUR (IMG) 1245pm - 830pm, SAT (EDTC) 330pm - 12am Week 2: SUN (EDTC) 330pm - 12am MON (IMG) 1245pm - 830pm, TUE ( EDTC) 330pm - 12am, THUR (EDTC) 330pm - 12am Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

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