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Pat Access Rep I, .3 FTE, 3rd shift

Children's Wisconsin · Milwaukee, WI · Part time

Posted Sep 29, 2025 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to explain an insurance or billing issue to someone who did not understand it.

What they are checking: Whether they can explain confusing topics in plain words without making people feel rushed or foolish.

Tell me about a time a customer was upset with you. How did it end?

What they are checking: Whether they can turn a hard moment around and keep their composure.

This is a half-time first shift role. What attracts you to it?

What they are checking: Whether they want this specific job and will be dependable within its hours.

What would you do

A parent arrives stressed because their child is sick and the line is long. How do you keep things accurate and still kind?

What they are checking: Whether they can stay careful with details while showing patience to a family under stress.

The insurance on file looks expired. The family says they have new coverage but no card with them. What do you do?

What they are checking: Whether they know to verify, document and follow the process rather than guessing or turning the family away.

How do you stay organized when the phone is ringing, someone is at the desk and you are in the middle of a registration?

What they are checking: Whether they can juggle tasks without dropping steps that cause errors.

About the work

Walk me through how you register a new patient. What information do you make sure is correct?

What they are checking: Whether they know accurate demographics and insurance details prevent billing problems and safety errors later.

Why does it matter so much that a patient is registered under the right name and date of birth?

What they are checking: Whether they understand that registration errors can merge records or put the wrong results on a child's chart.

How do you protect patient privacy at a busy front desk?

What they are checking: Whether they know HIPAA basics like lowering their voice and keeping screens and papers out of view.

What computer systems have you used for data entry, scheduling or registration?

What they are checking: Whether they can learn a system like Epic quickly and type accurately at speed.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors. Minimum Job Requirements Education High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Requires 1 year of experience in customer service. Knowledge / Skills / Abilities • Exhibits guiding behaviors that reflect Children’s values and support our mission and vision. • Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team. • Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times. • Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues. • Proficient data entry skills with accuracy and speed • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Schedule Week 1: Sunday and Saturday 11p-7a Week 2: Wednesday 11p-7a Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

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