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Part- Time Rental Agent (in office)

U-Haul · Bloomington, IL · $15.00–$26.78 an hour · Moonlighter

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had several people needing help at once. How did you decide who to help first?

What they are checking: Prioritizing calmly in a fast-paced setting without making anyone feel ignored.

You'll work under a Traffic Control Manager. What does good teamwork with a supervisor look like to you when things are busy?

What they are checking: Whether they take direction well and keep their manager informed instead of working in isolation.

Tell me about a time you made a mistake that affected a customer. How did you fix it?

What they are checking: Honesty and follow-through, because reservation errors happen and owning them quickly limits the damage.

What do you think makes a moving customer different from other customers you've served?

What they are checking: Empathy for people under stress during a move, and awareness that timing matters more than price for many.

How do you keep your accuracy up during a long shift of repetitive calls?

What they are checking: Focus and personal habits that prevent small errors from creeping in late in a shift.

What would you do

This role places reservations and helps distribute equipment to U-Haul dealers. How would you explain to a customer that the truck size they want isn't available at their nearest location?

What they are checking: Delivering bad news while still offering real options, which is most of what reservation work involves.

A dealer calls and says the customer who reserved a trailer showed up and there's no trailer on the lot. What do you do in the next ten minutes?

What they are checking: Problem solving under pressure and knowing how to find equipment fast instead of passing the problem along.

A customer is shouting because their move is tomorrow and their reservation was changed. How do you handle it?

What they are checking: Staying calm with an upset customer and focusing on fixing the problem rather than defending the company.

What schedule are you able to work, and how do you handle busy weekends and the end of the month?

What they are checking: Real availability for peak moving times, which matters a lot for a part-time rental role.

About the work

How comfortable are you working in reservation software and typing details while you're on the phone?

What they are checking: Whether they can multitask accurately, since one wrong date or location ruins someone's moving day.

Practice this interview out loud.

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The full job description

As published by U-Haul.

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $15.00 to $26.78 Hourly Location: 1710 R T Dunn Dr, Bloomington, Illinois 61701 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment. U-Haul Offers: • Career stability • Opportunities for advancement • Mindset App Reimbursement • Gym Reimbursement Program • Health insurance & Prescription plans, if eligible • Paid holidays, vacation, and sick days, if eligible • Life insurance • MetLaw Legal program • MetLife auto and home insurance • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more • 401(k) Savings Plan • Employee Stock Ownership Plan (ESOP) • 24-hour physician available for kids • Dental & Vision Plans • Business travel insurance • You Matter EAP • LifeLock Identity Theft Protection • Critical Illness/Group Accident Insurance • Dave Ramsey’s SmartDollar Program Reservation Manager Agent Responsibilities: • Assist with calls from and to customers. • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand. • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. • Assist with the Company’s U-Box portable storage product. Minimum Qualifications: • High school diploma or equivalent • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email • Proficient in customer service, time management and multitasking U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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