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Ophthalmic Assistant - Float

SSM Health · Fond du Lac, WI · Full time

Posted Sep 10, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time a patient was nervous about a test or procedure. How did you help them through it?

What they are checking: Whether they can calm anxious patients, which keeps testing accurate and the clinic on schedule.

What would you do

As a float, you will work in different clinics with different providers. How do you get up to speed quickly with a provider's preferences?

What they are checking: Whether they adapt quickly, ask the right questions and avoid assuming every clinic runs the same way.

A patient tells you during workup that they suddenly saw flashes and a curtain over part of their vision yesterday. What do you do?

What they are checking: Whether they recognize urgent symptoms like a possible retinal detachment and alert the provider right away.

The schedule is running 40 minutes behind and patients in the waiting room are frustrated. What do you do?

What they are checking: Whether they keep patients informed and respected while helping the clinic catch up instead of cutting corners.

About the work

Walk me through how you work up a patient before the ophthalmologist comes in. What do you document first?

What they are checking: Whether they gather a clear chief complaint and history of present illness so the provider can start fast and accurately.

How do you check visual acuity on a young child who can't read letters yet?

What they are checking: Whether they know age-appropriate testing methods, since this role cares for patients from small children to older adults.

What do you check before dilating a patient's eyes, and what do you tell them about the drops?

What they are checking: Whether they screen for risks like narrow angles or allergies and prepare patients for blurred vision and driving limits.

Which diagnostic tests have you run, such as visual fields, OCT or tonometry, and what can throw off the results?

What they are checking: Whether they understand the tests well enough to spot a bad reading and repeat it rather than pass along bad data.

How do you help with in-office procedures while keeping the room and instruments sterile?

What they are checking: Whether they understand sterile technique and procedure setup, since infection in the eye can cause serious harm.

How do you explain eye drop instructions to an older patient who is starting a new glaucoma medicine?

What they are checking: Whether their patient education is clear and checked, since missed glaucoma drops can lead to vision loss.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-Agnesian Health Plaza Bldg A Worker Type: Regular Job Highlights: Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Join our ophthalmology team and help patients see and feel their best. As an Ophthalmic Assistant, you’ll support eye examinations, diagnostic testing, in-office procedures, and patient education alongside skilled ophthalmologists and optometrists. Build specialized eye-care expertise while making a meaningful difference in every patient’s experience. Department: Optical Schedule: 32 hours per week No nights, weekends or holidays! Apply today. SSM Health – We bring out the incredible in you, every day. Job Summary: Participates in the care and treatment of eye care patients utilizing skills unique to optometry and ophthalmology. Demonstrates accountability to patients, peers and other health team members through positive customer relations and effective communication. Cares for children and adult patients of all ages. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Assists eye care providers in the exam and treatment of patients. • Initiates documentation of the patient’s chief complaint, history of present illness, review of systems, and all pertinent ocular findings. • May perform testing to include visual acuity measurement, color vision testing, lensometry, keratometry, testing pupil function, tonometry, automated perimetry, evaluation of EOMs (Extra-Ocular Muscle), confrontation visual field testing, and other patient services as requested by the provider. • May act as a scribe by documenting (on behalf of the provider) all clinically relevant interaction and dialogue during the course of the patient visit. This will include: documenting history and exam, entering diagnoses, orders (medications, labs, imaging, consults, etc.), E&M (Evaluation & Management), follow up and patient instructions. Provides patient education under direction of eye care provider. • Assists with minor surgery procedures and laser treatments in the office, including application and removal of dressings as directed. • Inventories and maintains surgical instruments in accordance with system and department standards. • Screens patients and calls for emergency/urgent situations; obtains pertinent information for provider. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • High School diploma/GED or 10 years of work experience EXPERIENCE • One year health care experience PHYSICAL REQUIREMENTS • Constant standing and walking. • Frequent use of hearing and speech to share information through oral communication. • Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc. • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent reaching, gripping, and keyboard use/data entry. • Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements. • Occasional use of vision to judge distances and spatial relationships. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Occasional lifting/moving patients. • Occasional use of smell to detect/recognize odors. • Occasional driving. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS Resuscitation Certification Requirement: Basic Life Support Healthcare Provider (BLS HCP) required within 90 day of employment. Other resuscitation certifications may be required dependent on department. Work Shift: Day Shift (United States of America) Job Type: Employee Department: 6650010166 Eye Care MOB Scheduled Weekly Hours: 32 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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