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Operations Support Specialist - Parttime, .8FTE

Children's Wisconsin · Milwaukee, WI · Part time

Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This team supports foster care, adoption and family case management. How do you see an operations role helping children in those programs?

What they are checking: Whether they connect administrative work to the outcomes for children and families.

Tell me about a time you supported several people with different priorities at once.

What they are checking: Whether they can organize competing requests from case managers and leaders without dropping any.

Tell me about a process you made more efficient in a past job.

What they are checking: Whether they look for ways to improve operations instead of only following routine.

What draws you to working in child welfare services, even in a support role?

What they are checking: Whether they understand the emotional weight of the work and want to be part of it.

What would you do

A case manager needs a report today for a court hearing, but you have other deadlines. How do you decide what comes first?

What they are checking: Whether they prioritize based on impact to children and legal deadlines.

A foster parent calls upset because a payment or paperwork is late. How do you handle it?

What they are checking: Whether they listen, find the answer and follow up while staying calm and professional.

This role may involve working with staff in Milwaukee and other locations. How do you stay connected with a team you do not see every day?

What they are checking: Whether they communicate proactively when teammates work in different places.

About the work

Child welfare files contain very private information. How do you handle confidential records?

What they are checking: Whether they understand strict confidentiality and secure handling of sensitive case information.

What software do you use for tracking data, scheduling or documentation?

What they are checking: Whether they are comfortable with tools like Excel and case management systems.

How do you keep accurate records when information changes often?

What they are checking: Whether they have systems to update and double-check data so errors do not spread.

Practice this interview out loud.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Every child deserves a safe and loving home. When parents are unable to provide this on their own, intervention is needed to ensure these children are free of abuse and neglect. We provide child well-being services to help children live in a safe and nurturing environment. We provide services to parents needing education and guidance to improve their parenting skills so their children can remain with them. We also provide services to children who are placed with foster families until they can return home or become part of an adoptive family. Our experienced professionals provide the following services to families in Milwaukee County and at locations throughout Wisconsin. • Foster Care • Treatment Foster Care • Adoption • Respite Care • Child Advocacy Centers • Family Case Management • Family Finding We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Position Summary: Performs all activities related the needs of the office and programs offered at the location. Greets and checks-in patients, clients, participants and visitors, manages phone calls, schedules appointments, and performs other clerical duties. Position Requirements: • High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Associate’s degree in social or human services, or related field preferred. • Two plus years of office or customer service-related experience preferred. Strong interpersonal and customer service skills to assist clients, patients, families, visitors, and staff required. • Proficiency with Microsoft Office Suite including Word, Excel, and Outlook. • Ability to learn and work in multiple electronic business and client data systems. • Serve as a liaison between employees and Children's environmental and facility services and/or external environmental and facility service organizations/property managers. • Maintains office environment to include but not limited to: ordering supplies, maintaining MSDS data, records management, maintaining staff/office directories, and office equipment maintenance • Data entry (in various internal systems, i.e. Epic, ewisacwis, FRCS, Care Manager, Certify, DAISEY, etc.) including, but not limited to case record review, etc. • Assists with program needs such as conducting background checks; ordering, organizing, and distributing program supplies; and scheduling, supporting, and setting up program classes and events. • Maintains department/purchase cards and completes monthly reconciliation and submission of receipts in Workday. • Strong concentration skills in order to serve a variety of people in a fast-paced environment and handle incoming calls. • Flexibility in order to prioritize efforts to meet needs of clients, families, visitors, and staff. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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