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Operations Supervisor - Romeoville, IL

Ro · Romeoville, IL · Full time · Pharmacy

Posted May 12, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the largest team you've supervised and how you kept everyone on the same page.

What they are checking: Whether they have real experience leading a team through shifts and changes.

Tell me about a time you coached someone who was struggling and they improved.

What they are checking: Whether they invest in people before going straight to discipline.

What do you do when you're asked to roll out a change you don't fully agree with?

What they are checking: Whether they can voice concerns upward and still lead the change professionally.

Tell me about a time you fixed a recurring problem on a team.

What they are checking: Whether they find root causes rather than solving the same problem again and again.

What would you do

Volume suddenly doubles because of a backlog. How do you plan the shift?

What they are checking: Whether they can reprioritize work and staff while keeping accuracy.

A technician reports that another technician filled an order without proper verification. What do you do?

What they are checking: Whether they handle a safety report seriously while protecting the person who spoke up.

How do you handle a team member who meets output goals but has a bad attitude with coworkers?

What they are checking: Whether they hold people accountable for behavior as well as numbers.

About the work

How do you make sure your team follows SOPs every time, not just when you're watching?

What they are checking: Whether they build habits and checks rather than relying on presence.

What daily reports or metrics would you use to manage the pharmacy fulfillment team?

What they are checking: Whether they use accuracy, throughput and on-time data to manage the floor.

How do you keep a pharmacy floor safe and compliant during a rush?

What they are checking: Whether they know what can't be skipped no matter how busy it gets.

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The full job description

As published by Ro.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As the Operations Supervisor , you will help oversee the daily operations of our pharmacy fulfillment team. This role is responsible for managing a team of pharmacy technicians, providing hands-on leadership through training, coaching, and performance oversight to ensure consistent adherence to operational standards and procedures. You will support the accurate and timely fulfillment of prescription and non-prescription medications, while fostering a work culture centered on quality, safety, and efficiency. A key aspect of this role includes working directly with pharmacy automation equipment to streamline fulfillment operations and ensure optimal system performance. With a mindset rooted in continuous improvement, you will collaborate with pharmacy leadership to identify and implement enhancements to workflows and systems. The Operations Supervisor also plays a key role in compliance adherence and maintaining readiness for inspections. This position is essential to the success of our fulfillment operation and to delivering a seamless, high-quality experience for our patients. This posting is for our location in Romeoville, Illinois . This hire is for a full time role.

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