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Operations Specialist - Finance

Cushman & Wakefield · Chicago, IL · $76,585–$90,100 a year · Full time

Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you collected on a past-due invoice that had been sitting for a while. What worked?

What they are checking: Whether they follow up firmly and professionally, which matters for dunning and cash flow.

Tell me about a variance to budget you investigated. What did you find and what changed afterward?

What they are checking: Whether they dig into the cause of a variance and turn it into a cost saving or process fix.

How do you keep invoice coding accurate when you're processing a high volume?

What they are checking: Whether they have habits that protect accuracy at scale, since coding errors distort the region's reporting.

What would you do

A broker's commission split looks wrong on a closed deal. How would you investigate and fix it?

What they are checking: Whether they can untangle fee shares and contract splits carefully while handling a sensitive pay question with the broker.

You'll coordinate with brokers and the Deal Desk on contract asset due dates. How would you keep those from being missed?

What they are checking: Whether they can build tracking routines that prevent revenue from aging into write-offs.

A senior broker pushes you to process an expense that doesn't follow policy. What do you do?

What they are checking: Whether they hold to financial controls with confidence while keeping a good working relationship.

What would you look for in a process to make it more consistent across a region?

What they are checking: Whether they think about standardizing steps and documenting them, which supports compliance across offices.

About the work

Walk me through how you'd reconcile accounts receivable at month end and what you'd look for first.

What they are checking: Whether they understand AR reconciliation well enough to find mismatches rather than just run a report.

How do you approach forecasting revenue when it depends on brokers closing deals that may slip?

What they are checking: Whether they can use pipeline reports and judgment to make forecasts more accurate over time.

Explain what a journal entry for an accrued expense looks like and when you'd book one.

What they are checking: Whether they have the accounting basics needed to submit correct journal entries.

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The full job description

As published by Cushman & Wakefield.

Job Title Operations Specialist - Finance Job Description Summary The Financial Operations Specialist supports the financial management of the region and reports directly to the Director of Operations. This role is responsible for compiling and reporting on revenue and expense projects, ensuring adherence to established financial and operational processes, and coordinating deal and commission management activities. The Specialist plays a key role in maintaining process consistency, supporting compliance, and contributing to efficient financial operations, including accounts payable (AP) and accounts receivable (AR) activities. Job Description Key Responsibilities • Manage accounts payable and accounts receivable, including invoice processing, collections, reconciliations, and expense coding. • Track contract asset due dates, coordinate with brokers and the Deal Desk, and process write-offs as needed. • Support dunning, check processing, DFC billing, OTT monitoring, and journal entry submissions. • Compile and forecast revenue and expense projects; review pipeline reports with operations teams to improve accuracy. • Partner with revenue accountants on deal and commission management activities. • Perform fee share reconciliations and ensure accurate broker contract splits, BDAs, and draws. • Investigate variances to budget, identify cost-saving opportunities, and recommend process improvements. • Establish and document consistent accounting processes to support long-term operational efficiency. Additional Responsibilities • Respond to data and reporting requests from leadership, finance, and accounting. • Manage client fee share account requests and submit to accounting for processing. • Confirm wire/ACH instructions and initiate refunds as required. • Review revenue vs. forecast at month-end, follow up on unbooked deals, and liaise with teams on deal progress. • Perform other duties as assigned. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 76,585.00 - $90,100.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

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