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Operations Quality Senior Systems Engineer

AbbVie · North Chicago, IL · Full time · Information Technology

Posted Aug 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about an enterprise-scale performance problem you solved. Where was the bottleneck in the end?

What they are checking: Diagnostic depth at scale.

AbbVie has also posted an Engineer, Quality Systems covering laboratory information management and automated testing platforms — a close technical match to this one. This is the senior operations-facing seat. Why this one?

What they are checking: Self-placement between the two near-identical engineering roles posted together.

This is a senior systems engineer role in North Chicago covering quality platforms and data analytics. What do you want to know about the size of the estate, the team and whether you are on call?

What they are checking: Checking scope, support and the operational burden before accepting.

What would you do

How do you keep a full software development lifecycle moving while every change is subject to good practice compliance?

What they are checking: The compliance and delivery tension central to this role.

The quality management system is where deviations and corrective actions live. What does downtime on that system actually cost?

What they are checking: Whether they understand the business consequence of their own platform.

How do you evaluate a new technology platform for a regulated environment without committing to it?

What they are checking: The investigation and identification duty this posting leads with.

About the work

This role runs cloud services supporting quality management, learning, document and artwork platforms. Which of those have you actually operated, and which would be new?

What they are checking: Honest depth across the specific platform set that defines this seat.

Artwork management has a failure mode where the wrong version reaches print. How would you design against that?

What they are checking: Understanding why the artwork platform carries real product risk.

Walk me through architecting a fault-tolerant service on cloud infrastructure. What actually fails in practice?

What they are checking: Resilience thinking grounded in real incidents.

How do you manage regional cloud deployments for a system that has to satisfy regulators in several countries?

What they are checking: The regional deployment complexity this posting names.

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The full job description

As published by AbbVie.

The Operations Quality Senior Systems Engineer will investigate, identify, and implement state-of-the-art technology platforms, focusing on Quality Management Systems (QMS), Learning Management Systems (LMS), Document Management Systems (DMS), Artwork Management Systems, and advanced Data & Analytics solutions leveraging AI. This role acts as a senior technical leader to integrate technical advances into business solutions that drive productivity, compliance, and operational excellence across Quality and Operations. Responsibilities: • Lead the design, operation, and optimization of large-scale cloud services (AWS) supporting QMS, LMS, DMS, artwork, and data analytics platforms. • Troubleshoot complex system issues and tune performance for enterprise-scale applications. • Architect and develop robust, scalable, and fault-tolerant cloud-native solutions using REST APIs, microservices, and containerized technologies. • Create and maintain Agile, test-driven development workflows for regulated systems, ensuring GxP and compliance requirements. • Manage the full software development lifecycle, including version control (git), CICD pipelines, testing, and regional cloud deployments for quality and operational platforms. • Ensure adherence to AbbVie’s Corporate and Divisional Policies regarding code of conduct, safety, GxP compliance, data security, and the SDLC. • Conduct technology assessments, proofs-of-concept, and evaluations of emerging solutions—especially AI/ML—to enhance quality operations and automate business processes. • Implement security best practices and collaborate with cross-functional teams, including QA, IT, Regulatory, and Business stakeholders. • Engineer platform-as-a-product solutions offering self-service capabilities for business users across quality, operations, and compliance. • Integrate generative AI and analytics into enterprise applications to enable intelligent automation, predictive quality monitoring, and enhanced user experiences. • Leverage AWS expertise to architect solutions that are high-performance, cost-optimized, and reliable for global operations. Required: • Bachelor's Degree with 6 years’ relevant experience; Master’s Degree with 5 years’ experience; PhD with 0 years’ experience. • Extensive hands-on experience developing and deploying applications in AWS or Azure cloud • Demonstrated track record of creative technology implementations that have advanced quality or operations business outcomes. • Strong working knowledge of the SDLC (waterfall and agile). • Experience with Java or other modern programming languages (Python, Node.js, etc.). • Demonstrated understanding and delivery of AI and analytics. • Excellent written and oral English communication skills for technical and non-technical audiences. • Experience in running technology evaluations and assessments for regulated environments. Preferred: • PhD with industry experience preferred, ideally within pharmaceutical, medical devices, or life sciences. • Knowledge and understanding of quality system requirements (GxP, FDA, ISO 9001), and regulatory technology practices. • Hands-on experience developing and deploying applications in QMS, LMS, DMS, and related systems. • Technology certifications highly preferred; AWS certifications a plus Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ • This job is eligible to participate in our short-term incentive programs. ​ Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law. ​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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