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Operations Process Engineer

PCI Pharma Services · Rockford, IL · $77,600–$97,000 a year · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a continuous improvement project you led from start to finish. What did it save?

What they are checking: Whether they have driven measurable results, not just been part of a team that did.

How do you keep upper management updated on a project when it hits a roadblock?

What they are checking: Whether they communicate status and barriers concisely and early, as the posting asks.

Tell me about a time you got people from other departments to commit to your project.

What they are checking: Whether they can lead cross-functional work with no authority over the people involved.

How do you make sure an improvement sticks after you move on to the next project?

What they are checking: Whether they build controls and standard work so gains don't fade.

What would you do

The data says one fix, but the experienced operators say another. How do you decide?

What they are checking: Whether they respect floor knowledge while still testing ideas with evidence.

How do you pick which improvement to work on first when there are ten good ideas?

What they are checking: Whether they prioritize by profit impact and effort rather than what is most interesting.

Scrap is up 20 percent on one line this month. How do you start?

What they are checking: Whether they gather data, look for patterns and go to the floor before jumping to fixes.

About the work

How would you use OEE data to find where a packaging line is losing the most capacity?

What they are checking: Whether they can break OEE into availability, performance and quality and find the real losses.

Walk me through how you would reduce variability in a process using Six Sigma tools.

What they are checking: Whether they know DMAIC and statistical tools well enough to use them on the floor.

How would you make an improvement to a validated packaging process without breaking compliance?

What they are checking: Whether they know change control and possible revalidation come with process changes in pharma.

What lean tools have you used, and which one gave you the biggest result?

What they are checking: Whether they know lean methods like SMED, 5S and value stream mapping in practice.

Practice this interview out loud.

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The full job description

As published by PCI Pharma Services.

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Summary of Objective: This position will work to continuously improve processes and systems that ultimately lead to improved profitability to the company. Using all available Engineering, Lean, and Six Sigma tools, this position will work independently and cross-functionally to drive out waste and reduce process variability. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned. • Schedule and lead continuous improvement initiatives with the necessary subject matter experts (SME). • Interact with upper management to communicate status of continuous improvement initiatives. • Ensure concise communication of status as well as any areas where barriers exist. • Gather and analyze data using the operations data collection systems, including but not limited to: Overall Equipment Efficiency (OEE), uptime, scrap, margin, staffing, quality, capacity, safety and direct labor cost per unit to facilitate decision-making as well as identify and prioritize initiatives. • This will require ownership of the data collection systems to insure the purity and consistency of the source. • Design ways to improve processes via implementation of lean and continuous improvement efforts. • Serve as coach for the applicable process owners to drive overall process changes and sustainability. • Drive sustainability of projects through key metrics that tie to overall facility KPIs. • Utilize Pareto analysis to identify areas for opportunity and prioritization. Partner with Site Leadership to identify and lead lean deployment. • Areas of focus will include but not be limited to Value Stream Mapping, Continuous Flow, Kaizen, 5S, PDCA, Root Cause Analysis, Standard Work, Visual Factory, and Gemba Walks. • This position will help create documented best practices. This includes writing and creating SOPs, on-the-job training checklists for certification purposes, and reviewing and approving batch records to assist in sustaining gains. • This could include conducting group training on all shifts. • This position will require auditing of all new processes as the project transitions from preparation to execution. • This will require coaching and partnering with cross-functional teams to insure the process as it was prepared is running at or above quoted rate less than the quoted scrap during and following the validation process. • This position will require auditing of existing processes to identify waste opportunities and coaching on the spot to maximize efficiencies. • This position may require overtime and/or weekend work. • Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, and rules. • Attendance to work is an essential function of this position. • Performs other duties as assigned by Manager/Supervisor. Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Required: • Bachelor's Degree in a related field and/or 1-5 years related experience and/or training. • College Level Mathematical Skills • Advanced Computer Skills: Ability to perform the most complex computer tasks and operate various computer programs. • Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs. • Very High Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Be able to interpret an extensive variety of technical instructions in math or diagram form and deal with several abstract/concrete variables. • Training in Lean and Six Sigma Preferred: • Ability to effectively present information to various people as the job requires. • Ability to work independently and/or part of a team. • Ability to display original thinking and creativity. • Ability to set and achieve challenging goals. • Black or Green Belt and Lean Certifications preferred • Experience in JD Edwards, OEE software (MES) and Controlled Documents software (Pilgrim) • Previous leadership, supervisor, or management experience desired. This base salary hiring range is $77,600-$97,000 plus an annual performance bonus eligibility. Final offer amounts are determined by multiple factors including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise. PCI offers full-time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), flexible spending account, and 401(k). #LI-DT1 Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

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