Operations Manager
Posted Aug 21, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about how you have led supervisors and other exempt staff. How do you hold them accountable?
What they are checking: Their ability to lead through leaders, setting clear expectations and following up consistently.
Tell me about a time you improved productivity without hurting safety or quality.
What they are checking: Whether they can balance the four goals the posting names rather than trading one for another.
How do you build employee relations in a distribution center so people want to stay?
What they are checking: Whether they see retention and morale as their job, since turnover drives cost and safety risk.
Tell me about a time you rolled out a company initiative that your team resisted.
What they are checking: Whether they can execute corporate initiatives while bringing a skeptical floor team along.
How do you split your time between the office and the floor?
What they are checking: Whether they stay visible and connected to operations rather than managing only from reports.
What would you do
You will direct both inbound and outbound departments. How do you keep them from optimizing at each other's expense?
What they are checking: Whether they manage the whole building's flow rather than letting each department chase its own numbers.
Peak season volume is 30 percent above plan. Walk me through how you respond.
What they are checking: Their planning for labor, overtime and priorities when demand jumps beyond what was planned.
A retailer complains about repeated shipping errors from your building. How do you find and fix the cause?
What they are checking: Their root cause approach to quality, linking errors to processes rather than blaming individuals.
About the work
What metrics would you review daily to know if the La Crosse distribution center is on track?
What they are checking: Whether they run operations on the right measures of safety, quality, productivity and service level.
What experience do you have with warehouse management systems or labor management tools?
What they are checking: Their comfort with the technology the posting says Ace uses to deliver high service levels.
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