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This position has closed. Humana removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Onsite Care Coordination Nurse

Humana · Waukesha, WI · Remote available · $71,100–$97,800 a year · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you identified a gap in a patient's care that others missed.

What they are checking: Whether they think beyond the immediate admission to what will happen once the patient gets home.

This role is hybrid, with time at assigned facilities and documentation done remotely. How do you stay organized across both?

What they are checking: Whether they can manage an autonomous schedule and keep documentation timely without close supervision.

What does whole-person care mean to you in a hospital-to-home transition?

What they are checking: Whether they consider housing, support at home and mental health alongside the medical plan.

What would you do

How would you work with hospital case managers and discharge planners without stepping on their toes?

What they are checking: Whether they can collaborate as an outside partner inside a facility and add value rather than friction.

A member is being discharged tomorrow, but no one has arranged home health or equipment. What do you do?

What they are checking: Whether they act fast to close care gaps that would otherwise lead to a readmission.

How do you educate a member and their family about a discharge plan when they're stressed and tired?

What they are checking: Whether they keep teaching simple, check understanding, and involve family at the right moment.

When would you refer a member to other Humana programs, and how would you explain that referral to them?

What they are checking: Whether they know when extra support is warranted and can present it as help rather than a sales pitch.

A member refuses to talk to you because they don't understand why their insurance sent a nurse. How do you respond?

What they are checking: Whether they can explain their role clearly and build trust quickly in a hospital setting.

About the work

You'd do face-to-face assessments of newly admitted members at acute care facilities. What do you look for in that first visit?

What they are checking: Whether they assess physical, psychosocial and discharge needs early enough to shape a safe transition home.

What are the most common reasons people get readmitted after a hospital stay, and how can a nurse prevent them?

What they are checking: Whether they know drivers like medication errors, missed follow-ups and poor understanding of discharge instructions.

Practice this interview out loud.

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The full job description

As published by Humana.

Become a part of our caring community At Humana, we put the health and well-being of our members at the center of everything we do. As an Onsite Care Coordination Nurse, you will play a vital role in supporting members during critical moments in their care journey—serving as a trusted clinical partner within acute care settings. In this role, you’ll provide face-to-face assessments and lead care coordination efforts for newly admitted members, helping ensure smooth, safe, and timely transitions from hospital to home. By identifying gaps in care and collaborating with providers and care teams, you will directly contribute to improving health outcomes and reducing unnecessary readmissions. This is an opportunity for a nurse who is passionate about whole-person care, thrives in an autonomous environment, and values meaningful connections with members and colleagues. The role offers a hybrid work model, combining in-person engagement at assigned facilities with the flexibility to complete coordination and documentation remotely. Key Responsibilities • Conduct comprehensive, face to face assessments of newly admitted members at assigned acute care facilities to evaluate physical, psychosocial, and health needs; refer to Humana programs as appropriate. • Support and educate members and families on discharge planning from admission through post-discharge, including facilitating follow-up visits with primary care providers. • Identify gaps in care, safety concerns, and barriers to discharge; develop and implement strategies to address these issues. • Collaborate with attending providers, facility case managers, and other healthcare professionals to ensure timely, coordinated care and effective discharge planning. • Provide education on diagnoses, medications, and preventive measures to promote ongoing wellness and reduce risk of readmission. • Complete all required documentation accurately and promptly. • Maintain adherence to infection control, safety, and patient privacy standards at all times. Onsite Location ** This is an Onsite / Hybrid position at the ( Aurora St. Luke's Medical Center - 2900 W. Oklahoma Ave ) located in ( Milwaukee, Wisconsin ). The ideal candidate must live within a reasonable commute to the facility preferably no more than a 30-60 minute driving distance to the Onsite location from their home base. ** ** This position will work at an Onsite facility and as a Hybrid ; will have limited working hours at home based on the leader’s discretion. ** Use your skills to make an impact Required Qualifications • Current, unrestricted Registered Nurse (RN) license in the state of Wisconsin • Must be Located within a 30-60 minute driving distance to ( Aurora St. Luke's Medical Center - 2900 W. Oklahoma Ave ) from your home base • Minimum of 3 years recent acute care nursing experience (e.g., medical-surgical, critical care, heart/lung, skilled nursing, or rehabilitation) • Experience with discharge planning or care coordination in a hospital or health plan settings • Experience in Microsoft Office applications (Word, Outlook, Excel) and electronic medical records • Valid driver’s license, dependable automobile, and proof of personal vehicle liability insurance Preferred Qualifications • Bachelor’s degree in Nursing (BSN) • Experience in care management, health promotion, or coaching • Previous Utilization Management Experience • Previous health plan experience • Bilingual (English/Spanish) preferred • Certification in Care Management or related specialty • Knowledge of HEDIS and Stars measures Work Schedule • Monday through Friday, 8:00 AM – 5:00 PM local time– This position does not require holidays, on-call or weekends Additional Requirements • Participation in Tuberculosis (TB) screening and ACHA Level II background clearance (including fingerprinting), as required by state and company policy • Other credentialing and screening as required by assigned facility • Must have a private workspace for remote documentation when not in the field Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.