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Office Coordinator and Coder, Hemodialysis - Full Time

Mercyhealth · Janesville, WI · $17.23–$25.84 an hour · Part time

Posted Aug 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you found an error you had made in coding or records. What did you do?

What they are checking: Whether they own and correct mistakes openly, which is essential for honest billing.

Dialysis patients come in often and can be very sick. How do you stay patient-sensitive at the front office on a busy day?

What they are checking: Whether they keep warmth and patience with a chronically ill population that sees the office every week.

What would you do

You are mid-way through a coding backlog when the phones get busy and a physician needs files updated. How do you prioritize?

What they are checking: Whether they can juggle office coordination and coding without letting either slip.

A physician asks you to code a visit at a higher level than you think the note supports. How do you handle it?

What they are checking: Whether they hold compliance lines respectfully and know how to escalate.

About the work

This role codes surgeries and visits under physician direction for a hemodialysis office. What experience do you have coding dialysis or nephrology services?

What they are checking: Whether they understand the specialty's codes, such as monthly ESRD services and access procedures, before they start.

Walk me through how you code a visit when the physician's documentation is unclear or incomplete.

What they are checking: Whether they query the provider properly instead of guessing or upcoding.

How do you keep up with yearly CPT and ICD-10 changes?

What they are checking: Whether they have a real habit of staying current, which prevents denials and compliance problems.

The role maintains a monthly patient and procedure file for reporting. How would you make sure that data is accurate before it goes out?

What they are checking: Whether they build checks into recurring reports so leaders can trust the numbers.

How do you keep physician files organized so anyone in the office can find what they need?

What they are checking: Whether they create clear systems that keep the office running when they are not there.

What tools or software have you used for word processing, scheduling and coding, and which are you strongest in?

What they are checking: Whether their computer skills match the daily tasks of a small specialty office.

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The full job description

As published by Mercyhealth.

Overview The Office Coordinator and Coder maintains a good attitude, strong, dependable work ethic, and uses excellent communication and organizational skills to oversee office/clinic system, ensuring efficient, effective, and patient-sensitive operations. Shift : 32 hours/week Schedule : Days Essential Duties and Responsibilities • Maintains/updates physician files. • Maintains secretarial/organizational skills at high level. • Maintains monthly patients/procedure information file for data collections/reporting and dissemination of same to appropriate personnel according to guidelines. • Responsible for coding of all surgeries/visits under physician directions • Maintains high level of communication skills as well as computer/word processing skills. Education and Experience Associate degree/medical secretary or 2 years of coding experience Two years physician office experience or two to three years medical related office/supervisor experience Skills and Abilities Excellent interpretive and analytical skills Excellent interpersonal communication skills High level of attention to detail Special Physical Demands Manual dexterity to operate office equipment. This position requires the employee to frequently sit, handle, finger, feel, reach, talk, and hear. This position requires the employee to occasionally stand, walk, stop, kneel, crouch, crawl, climb, and balance. This job requires the employee to exert up to 25 lbs of force occasionally. The position frequently requires close vision and the ability to adjust focus as well as occasional distance vision, color vision, peripheral vision, and depth perception. Level of Supervision This job has no supervisory responsibilities. Supervises This job has no supervisory responsibilities. PAY RANGE: $17.23 - $25.84 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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