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Office Administrator

Caliber Collision · Eau Claire, WI · Full time

Posted Aug 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you gave great service to an upset customer.

What they are checking: Whether they keep a calm, helpful attitude with customers who are often stressed after an accident.

Tell me about a time you found an error in records or numbers. How did you find it and fix it?

What they are checking: Whether they have a careful eye for detail in records, which is central to this role.

What systems have you used for office or accounting work, and how fast do you pick up new ones?

What they are checking: Whether they can learn new software, since the center runs on its own tools and procedures.

What would you do

At the end of the day, the cash drawer does not balance. What do you do?

What they are checking: Whether they follow cash handling procedures carefully and report problems instead of covering them up.

A front office teammate keeps making the same mistake on customer paperwork. How do you help them?

What they are checking: Whether they can train and coach others on SOPs, which is part of supporting the front office.

An insurance payment is late on a completed repair. How would you follow up?

What they are checking: Whether they chase receivables politely and persistently to keep the center's cash flow healthy.

About the work

Walk me through how you would process payroll for a center accurately and on time.

What they are checking: Whether they are careful with payroll details, since errors hurt teammates and create HR problems.

Tell me about your experience with accounts payable and accounts receivable. What does it take to keep them current?

What they are checking: Whether they have hands-on AP and AR experience and understand follow-up on balances.

How do you handle private employee information, like pay and HR records?

What they are checking: Whether they protect confidential records and understand why that matters for trust.

How do you keep track of many deadlines, like payroll, invoices and HR paperwork?

What they are checking: Whether they are organized enough to handle recurring deadlines without letting something slip.

Practice this interview out loud.

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The full job description

As published by Caliber Collision.

Service Center Eau Claire JOB SUMMARY Caliber Collision has an immediate job opening for an Office Administrator to perform all-purpose duties, which may include, but not limited to assisting with providing the front office teammates with the necessary tools, training and information to effectively perform their job, providing accurate and timely payroll and HR-related administration and recordkeeping for all center associates, maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards, and provide a world class customer experience to all customers by ensuring center’s consistent application of all Caliber Standard Operating Procedure’s through ongoing training and monitoring. BENEFITS OF JOINING THE CALIBER FAMILY • Benefits from day one: Immediately eligible for medical, dental and vision • Industry Comparable Pay – Paid weekly and eligible for overtime • Paid Vacation & Holidays – Can begin accruing day 1 • Career growth opportunities – we promote from within! • A career for life: You’ll gain hands-on experience within a production shop. REQUIREMENTS: • 2+ years of experience within a customer facing environment • 1+ years of experience with Accounts Payable, Accounts Receivable and Payroll (Preferred) • Must have a valid driver’s license and be eligible for coverage under our company insurance policy ABILITES/SKILLS/KNOWLEDGE • Effective verbal and written communication skills • Ability to navigate multiple software systems, i.e., Microsoft Office Suite • Work through competing priorities and adapt easily to a fast-paced environment • Ability to provide personable, friendly customer service to internal and external customers Caliber is an Equal Opportunity Employer Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

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