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Nurse Clinician-ENT

Children's Wisconsin · Milwaukee, WI · Full time

Posted Aug 31, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role is mostly phone triage, refills, prior authorizations and in-basket messages. What draws you to a role with limited direct patient care?

What they are checking: Whether they truly want this kind of work and won't feel frustrated being away from the bedside.

Tell me about your experience with prior authorizations. What do you do when one is denied?

What they are checking: Whether they can work insurance processes and appeals so a child's care isn't delayed.

Tell me about a time you had to manage a high volume of calls and messages. How did you keep up without missing something?

What they are checking: Whether they have a system for heavy workloads that protects safety when the queue is long.

What would you do

A parent calls because their child has bleeding several days after a tonsillectomy. Walk me through the call.

What they are checking: Whether they recognize post-tonsillectomy bleeding as a possible emergency and direct the family quickly and clearly.

How do you support a family whose child has complex needs, like a trach, with many specialists involved?

What they are checking: Whether they can coordinate care for medically complex kids, which the posting names as a key part of the role.

A refill request comes in for a medication you notice may interact with something new on the child's list. What do you do?

What they are checking: Whether they review refills thoughtfully instead of processing them on autopilot.

A parent is frustrated that they can't get an appointment soon. How do you handle that conversation?

What they are checking: Whether they can calm a frustrated parent and find a safe option within the clinic's limits.

About the work

How do you decide which in-basket messages need a same-day response and which can wait?

What they are checking: Whether they can triage written messages for risk, not just answer them in order.

What questions would you ask on the phone about a child with a fever and ear drainage after tubes were placed?

What they are checking: Whether they know common ENT issues and can tell routine problems from ones that need to be seen.

How do you document a triage call so the ENT provider knows exactly what you advised?

What they are checking: Whether their documentation protects the patient and the team by showing what was asked, said and decided.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Our Pediatric Ear, Nose, and Throat (ENT) Program is seeking a Nurse Clinician to join a team of board-certified specialists providing comprehensive care to pediatric patients. This role is primarily focused on phone triage, medication refills, prior authorizations, in-basket messaging, care coordination, and supporting patients with complex care needs . With limited direct patient care, the position serves as a key clinical resource ensuring seamless coordination and support for patients and families. Pediatric and/or ENT experience is preferred. Work Schedule/Location : 40 hours/week.8am-4:30pm Monday-Friday and work remote 1x per week after completing orientation and comfortable with protocols. Will have a rotation at our Greenfield site. What you will do: The Ambulatory Nurse Clinician promotes optimal wellness by promoting health maintenance, participating in the management of acute illness, managing the effects of chronic disease and disability across the continuum of care. This is accomplished through face to face or electronic interactions. Utilizing critical thinking and nursing process in caring for patients and caregivers with complex healthcare needs which are acquired through a process of integrating education, experiential knowledge and evidence-based guidelines. Acting as a partner, advocate, support and teacher to the patient and caregivers providing optimal management of the child's health care, and respecting their culture, values, diverse individual needs, health goals and treatment preferences. The Nurse Clinician facilitates continuity of care using the nursing process, inter-professional collaboration and care coordination activities to support the whole child by assessing and providing access to appropriate health care services and community resources across the care continuum. Essential Functions • Accountable for and coordinates the delivery of care within the practice setting and across health care settings to maintain continuity of care to create a compassionate therapeutic environment through the assessment of the physical, functional and psychosocial well-being of the patient and family. • Uses clinical reasoning to develop, implement and evaluate a plan of care that is collaborative and addresses the needs of the patient and caregivers resulting in optimal patient outcomes and reducing risk factors. • Utilizes an inter-professional approach to communicate, educate and engage patients, caregivers, and providers in implementing the plan of care across care settings to achieve common goals, individualized interventions and optimal positive clinical outcomes and disease management. • Employs educational strategies utilizing health teaching and health-promotion to include but not limited to, learning needs, abilities, readiness, cultural and spiritual, language preferences and barriers to learning that promote staff, individual, family, community and population health and safety and patient self-efficacy to promote, maintain, or restore health. • Communicates effectively using health literacy strategies and a variety of formats, tools, approaches and technologies to build professional relationships and deliver care across the continuum. • Contributes to the development and application of clinical practice guidelines, policies and procedures by comparing, contrasting and evaluating possible alternatives using an evidence based format and continuous quality improvement to deliver quality nursing care and enhance the patient/caregiver experience. • Advocates from perspective of patient/caregiver and works toward resolution of complex ethical issues and raises ethical questions and concerns with the interdisciplinary team to identify inequities in care and works to resolve them. • Through various telehealth practices provides effective management and coordination of care and services to include telephone triage and other telecommunications technologies to remove time and distance barriers for the delivery of nursing care. What you will need: • Associate's Degree in Nursing required • Bachelor's Degree in Nursing preferred • 2+ years Licensed nursing experience required • 2+ years Pediatric nursing experience preferred • Experience managing patients with chronic and complex family and health needs preferred • BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required • License RN-Registered Nurse (30) - State of Wisconsin required Knowledge, Skills and Abilities • Demonstrate proficient pediatric assessment skills, utilizing a developmental approach to meet the individual needs of the neonatal, infant, toddler, pre-school, school age and adolescent and or young adult patient. • Ability to work with patients who have intellectual and physical disabilities in a developmentally appropriate manner. • Proficiency with the use of computers and an electronic medical record. - Independent judgment and analytical ability to problem solve, make decisions and formulate reports. • Requires effective and collaborative interpersonal and communication skills for discussing sensitive issues with patients and caregivers. • The ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. • Expertise in active listening and therapeutic communication. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: + one of the following: - N/A, BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License RN-Registered Nurse (30) - State of Wisconsin, License RN-Registered Nurse (TN Compact) - State of Tennessee

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