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Now Hiring Customer Experience Coordinator Part Time

TJX Companies · Geneva, IL · $16.00–$16.50 an hour · Part time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you trained or coached someone to do a better job with customers.

What they are checking: Whether they coach with specifics and examples, since this role trains associates on front end principles.

Tell me about a time you had to lead people who used to be your peers.

What they are checking: Whether they can take the lead on the front end without damaging relationships or losing authority.

What does personalizing the customer experience at a register mean to you?

What they are checking: Whether they understand the short, genuine interaction they'll be training other associates to deliver.

How do you keep sensitive things, like a coworker's performance issue, from turning into gossip on the front end?

What they are checking: Whether they can be trusted with private information, which the posting lists as maintaining confidentiality.

What would you do

It's a busy Saturday and three associates are due for breaks just as the line grows. How do you handle register assignments and breaks?

What they are checking: Whether they can balance register coverage with fair, required breaks, which the posting names as part of the job.

A customer is angry about a return a cashier declined and asks for a manager. You're the coordinator. What do you do?

What they are checking: Whether they can calm the situation, apply policy consistently and support the associate in front of the customer.

You notice one cashier's drawer keeps coming up short. How do you handle it?

What they are checking: Whether they take cash variances seriously and follow procedure without jumping to accusations.

Unreturned items are piling up near the registers and the front end looks messy. What do you do?

What they are checking: Whether they keep the front of store clean while running the line, since leading by example is part of the role.

Someone is trying to return merchandise you suspect was stolen. How do you handle it at the front end?

What they are checking: Whether they follow loss prevention standards calmly and involve management rather than accusing a customer.

About the work

How would you coach a cashier who is hesitant to mention the loyalty program or credit card?

What they are checking: Whether they can make program promotion feel like personal service rather than a sales script.

What do you watch for to know when it's time to open another register?

What they are checking: Whether they read line length and wait times early instead of reacting once customers are already frustrated.

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The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Takes an active role in training and mentoring Associates on front end principles • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates • Addresses customer concerns and issues promptly, ensuring a positive customer experience • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in store shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Available to work flexible schedule, including nights and weekends • Strong understanding of merchandising techniques • Capable of multi-tasking • Strong communication and organizational skills with attention to detail • Able to respond appropriately to changes in direction or unexpected situations • Team player, working effectively with peers and supervisors • Able to train others • 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1596 S Randall Rd Location: USA Marshalls Store 0711 Geneva IL This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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