Jobs › Health Care Service Corporation
Mgr Implementation
Posted Sep 29, 2026 · We last checked this listing on Oct 4, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a project you delivered that was in trouble when you took it over.
What they are checking: Ability to diagnose problems and recover complex projects.
How do you manage and mentor delivery staff with different experience levels?
What they are checking: People management and mentoring, which the posting requires.
How do you report project status to senior management when the news is bad?
What they are checking: Clear, early communication of risk with options for leaders.
Tell me about a complex enterprise issue you solved that crossed many teams.
What they are checking: Experience solving issues with many owners, which the posting lists.
What would you do
How do you know an operations team is truly ready for go-live?
What they are checking: Use of readiness criteria and testing rather than assuming teams are ready.
Product and Technology disagree on scope a month before launch. How do you resolve it?
What they are checking: Partnership and decision making across groups under pressure.
After launch, members report problems filling prescriptions. What do you do in the first 24 hours?
What they are checking: Urgency, triage and coordination to protect members during stabilization.
About the work
Walk me through how you would lead a pharmacy program implementation from design through stabilization.
What they are checking: End-to-end delivery experience, including readiness, launch and post-launch support.
What makes pharmacy implementations harder than other health plan projects?
What they are checking: Understanding of PBM partners, claims systems, formularies and member impact.
How do you use the SDLC to keep a project on track without making it rigid?
What they are checking: Practical understanding of SDLC phases and flexibility in a changing environment.
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Practice this out loudThe full job description
As published by Health Care Service Corporation.