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This position has closed. Health Care Service Corporation removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Mgr Implementation

Health Care Service Corporation · Chicago, IL · $102,000–$184,300 a year · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a project you delivered that was in trouble when you took it over.

What they are checking: Ability to diagnose problems and recover complex projects.

How do you manage and mentor delivery staff with different experience levels?

What they are checking: People management and mentoring, which the posting requires.

How do you report project status to senior management when the news is bad?

What they are checking: Clear, early communication of risk with options for leaders.

Tell me about a complex enterprise issue you solved that crossed many teams.

What they are checking: Experience solving issues with many owners, which the posting lists.

What would you do

How do you know an operations team is truly ready for go-live?

What they are checking: Use of readiness criteria and testing rather than assuming teams are ready.

Product and Technology disagree on scope a month before launch. How do you resolve it?

What they are checking: Partnership and decision making across groups under pressure.

After launch, members report problems filling prescriptions. What do you do in the first 24 hours?

What they are checking: Urgency, triage and coordination to protect members during stabilization.

About the work

Walk me through how you would lead a pharmacy program implementation from design through stabilization.

What they are checking: End-to-end delivery experience, including readiness, launch and post-launch support.

What makes pharmacy implementations harder than other health plan projects?

What they are checking: Understanding of PBM partners, claims systems, formularies and member impact.

How do you use the SDLC to keep a project on track without making it rigid?

What they are checking: Practical understanding of SDLC phases and flexibility in a changing environment.

Practice this interview out loud.

Offer builds a real interview for this exact role at Health Care Service Corporation from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Health Care Service Corporation.

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Reporting into our Pharmacy Division, this management role leads program and product delivery for complex, strategic pharmacy initiatives from design through implementation and stabilization. Responsible for managing delivery staff, overseeing portfolios of pharmacy products and programs, and partnering across Product, Business, Operations, and Technology to ensure successful delivery, operational readiness, and achievement of business objective. Required Job Qualifications: • Bachelor degree and 6 years? experience in business analysis, system implementation efforts, strategic consulting, or project management. • Comfortable with change, and working in a flexible and dynamic work environment. • Understanding of / experience with the SDLC. • Analytical and information synthesis skills. • Experience managing and mentoring staff. • Experience solving complex enterprise issues. • Clear and concise verbal and written communication skills. • Experience with developing relationships and interacting successfully with senior management and staff across multiple departments. • Organizational skills, including the ability to prioritize tasks. • Presentation and group facilitation experience. • Creativity and innovation, analysis and implementation skills and experience. • Business acumen and project/process integration skills. Preferred Job Qualifications: • Master’s degree in business, healthcare administration, strategy, or related discipline. • Healthcare, pharmacy, consulting, program delivery, product implementation, or delivery management experience within a large organization. • Experience leading program and product delivery, implementation design, operational readiness, cross functional solution development, governance, and executive reporting. • Knowledge of healthcare insurance and pharmacy industry trends, products, programs, networks, and legislative or regulatory initiatives. • Experience working with PBMs, vendors, technology partners, and external stakeholders. • Knowledge of SDLC, Agile, Waterfall, or hybrid delivery methodologies. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law. Base Pay Range $102,000.00 - $184,300.00 Exact compensation may vary based on skills, experience, and location.