Jobs › PNC

Merchant Services Account Executive - Business Banking

PNC · Chicago, IL · $70,000 a year · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

Apply at PNC

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a merchant services or payments deal you won from a competitor. What made the business switch?

What they are checking: Whether they have real payment processing sales experience and understand why merchants actually change providers.

How do you work with a Business Banking Relationship Manager so they actually bring you into their client conversations?

What they are checking: Whether they can build referral partnerships internally, which drives much of the pipeline in this role.

Walk me through how you plan a week of travel across the territory when most of your work is remote.

What they are checking: Whether they manage their own time well enough to stay productive without daily oversight.

Tell me about a time you missed a sales goal. What did you change?

What they are checking: Whether they look honestly at their own activity and pipeline instead of blaming the market.

Have you sold to Spanish-speaking business owners, and how did language affect how you built trust?

What they are checking: Whether they can connect with a diverse Chicago business community, which the posting lists as a plus.

What would you do

You are covering Chicago mostly on your own. How do you build a prospect list of businesses doing two to ten million in revenue?

What they are checking: Whether they have a disciplined, self-directed prospecting method suited to a remote territory role.

A restaurant owner says their current processor is cheaper. How do you respond?

What they are checking: Whether they can sell on total value, fees, funding speed and service instead of just matching a rate.

How would you work with a Treasury Management Officer on a client who needs both payment acceptance and cash management?

What they are checking: Whether they can coordinate a joint pitch without stepping on a partner's relationship.

A new merchant client calls upset about a delayed deposit right after going live. What do you do?

What they are checking: Whether they take ownership after the sale, since early service problems decide whether clients stay.

About the work

Explain interchange, processing markup and the difference between tiered and interchange-plus pricing like you would to a business owner.

What they are checking: Whether they understand card pricing well enough to explain it plainly and earn trust with clients.

What questions do you ask to uncover a business's real payment needs beyond card acceptance?

What they are checking: Whether they run a needs-based conversation that surfaces things like online payments, ACH or point of sale hardware.

Practice this interview out loud.

Offer builds a real interview for this exact role at PNC from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by PNC.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. Territory covers Chicago. Regular travel is required throughout the territory otherwise, works remotely Prospects in the territory. Partners with Business Banking Relationship Managers and Treasury Management Officers to present payment solutions opportunities for businesses 2 - 10MM in annual revenue. Experience in Merchant Services/Payment Processing sales preferred. Bilingual Spanish preferred but not required. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description • Markets credit card systems and support services for business customers. Attracts and retains client relationships to meet sales objectives. • Develops and maintains relationships with clients. Identifies client requirements and recommends appropriate services. • Responds to customer inquiries on internal products, services and credit card processing activities for the industry. • Manages, collects and reports on sales statistics. • Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Business Banking, Client Relationship Building, Competitive Strategies, Customer Inquiries, Merchant Services, Negotiation, Operations Management, Prospecting, Sales, Sales Operations Competencies Business Acumen, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Prospecting., Selling., Tech Savvy Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments No Required or Preferred Language Assessments Pay Transparency Base Salary: $70,000.00 – $70,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 09/30/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Apply at PNC