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Merchant Payment Services Market Manager - Chicago, IL

U.S. Bank · IL · Remote available · $75,600–$92,400 a year · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you built a book of business mostly through your own prospecting. Where did the first ten customers come from?

What they are checking: Whether they can generate pipeline on their own, since a remote outside role has no walk-in traffic.

Tell me about a deal you lost that you thought you had. What did you change afterward?

What they are checking: Whether they learn from losses or explain them away, which predicts growth in a commission role.

You work remotely with no one checking in daily. How do you keep yourself accountable to activity numbers?

What they are checking: Self-management, because a remote territory role fails quietly when the person sets no structure.

How do you keep your CRM current when you're in the car most of the day?

What they are checking: Discipline about pipeline data, since managers forecast a remote rep's territory from what they log.

What would you do

This territory runs from Rockford and Belvidere out to Marengo and Crystal Lake. How would you plan a week so you're seeing the right merchants and not just driving?

What they are checking: Whether they can run a large rural-and-suburban territory with a plan instead of reacting to whoever calls.

A restaurant owner tells you their current processor is cheaper per transaction. How do you talk about total cost without bad-mouthing the competitor?

What they are checking: Whether they understand blended versus interchange-plus pricing well enough to sell on value and stay honest.

How would you work with U.S. Bank branch bankers in this territory to get referrals for Elavon merchant services?

What they are checking: Whether they see branch partners as a referral channel they have to earn and feed, not just ask.

A merchant you signed six months ago calls angry about a funding delay. What do you do in the next hour?

What they are checking: Whether they own the relationship after the sale and know to pull in service instead of passing blame.

About the work

Walk me through how a card transaction moves from the merchant's terminal to the money landing in their account.

What they are checking: Basic fluency in authorization, settlement and funding, which merchants expect a payments rep to explain plainly.

What questions would you ask a small retailer to figure out whether they need a countertop terminal, a POS system or online payments?

What they are checking: Needs discovery that matches product to how the business actually takes payments.

What do you know about chargebacks, and how would you explain them to a new merchant before they sign?

What they are checking: Whether they set honest expectations up front so merchants are not blindsided by disputes later.

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The full job description

As published by U.S. Bank.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description The Market Manager will operate remotely but will require frequent traveling in various cities within the assigned district in the Chicago/Pullman/Naperville area of IL. The Merchant Payment Services Market Manger is an individual contributor sales position. This role is responsible for business development and sales within the Small Business and Branch Banking segment defined as companies with less than $2.5M in revenues. A successful Payment Services Market Manager will work to develop a pipeline of opportunities through various ways including self-sourced prospecting and partnering with Business Banking Specialists and Branch colleagues. This position will focus sales efforts in the small business environment. What You’ll Do · Prospect and manage a pipeline of opportunities with companies under $2.5M in revenue · Execute targeted merchant sales strategies and successful campaigns · Report on activity and progress toward objectives · Build and maintain strong relationships with key stakeholders and bank partners Basic Qualifications · Bachelor’s degree or equivalent work experience · 3–5 years of relevant sales experience · Ability to travel extensively within assigned territory Preferred Skills & Experience · Strong sales acumen and pipeline management · Deep knowledge of payment processing and merchant services · Experience with Salesforce and POS systems · Excellent communication, customer service, and collaboration skills · Proven track record of achievement, motivation, and integrity · Multilingual is a plus! If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $75,600.00 - 92,400.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

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