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This position has closed. TJX Companies removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Merchandise Associate

TJX Companies · Brookfield, WI · $13.25–$13.75 an hour · Part time

Posted Oct 1, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This job is part time on weekends. What does your weekend availability look like, and how reliable can you be about it?

What they are checking: Dependability on the busiest shopping days, when a no-show leaves the store short-handed.

Tell me about a time you helped a customer find something even though you were busy with another task.

What they are checking: Whether they put customers first while still getting their own work done on the floor.

Tell me about a time you were asked to do a task you had never done before.

What they are checking: Willingness to be cross-trained in different areas of the store as business needs change.

What does honesty and integrity look like for a store associate day to day?

What they are checking: Whether they understand that small choices, like discounts and register handling, show integrity.

What would you do

A customer wants to return an item without a receipt. What would you do if you weren't sure of the policy?

What they are checking: Following established procedures and asking a coordinator rather than guessing on returns.

How would you mention the store credit card or rewards program to a customer without sounding pushy?

What they are checking: Comfort promoting credit and loyalty programs in a friendly, natural way.

You see someone putting merchandise into a bag that isn't a shopping bag. What do you do?

What they are checking: Understanding that associates support loss prevention through good service and reporting, not confronting people.

The line at the register is getting long and you are on the floor. What do you do?

What they are checking: Awareness of the whole store and willingness to jump in where customers need help most.

About the work

How would you go about recovering a messy clothing department after a busy Saturday afternoon?

What they are checking: Practical sense of sizing, folding, hanging and putting items back where they belong.

When you count change back to a customer, why does doing it carefully matter?

What they are checking: Accuracy at the register, which protects the customer, the cash drawer and the associate.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by TJX Companies.

Sierra At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 17300 W Bluemound Road Suite 400 Location: USA Sierra Store 0082 Brookfield WI This position has a starting pay range of USD $13.25 to $13.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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