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Mental Health Technician - Residential Units

Rogers Behavioral Health · Oconomowoc, WI

Posted Dec 8, 2025 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why do you want to work in residential mental health, knowing it can be hard and sometimes unsafe?

What they are checking: Whether their motivation is realistic and steady enough to last through difficult shifts.

Tell me about a time you stayed calm when someone was angry at you. What did you say?

What they are checking: Whether they can keep their own reactions in check, which is the base of de-escalation.

How do you balance being friendly with residents while keeping professional boundaries?

What they are checking: Whether they can build rapport without becoming a friend, which protects both the patient and the staff member.

The senior version of this role trains new team members. Tell me about a time you showed someone how to do something on the job.

What they are checking: Whether they can model good practice and share knowledge with less experienced coworkers.

What would you do

A resident starts yelling and throwing things in the common room. Walk me through what you do in the first minute.

What they are checking: Whether they put safety first and use calm de-escalation before anything physical.

You are with a resident at an emergency room visit and they say they want to leave. What do you do?

What they are checking: Whether they understand they stay with the resident, keep them safe and call for direction rather than deciding alone.

A resident tells you something private and asks you not to tell the nurse. How do you respond?

What they are checking: Whether they know they cannot promise secrecy when safety is involved and can say so kindly.

On overnights it can be quiet for hours. How do you stay alert and do rounds well when nothing seems to be happening?

What they are checking: Whether they take safety checks seriously when they feel routine, since that is when things are missed.

You notice a coworker being short and dismissive with a resident. What do you do?

What they are checking: Whether they will speak up or report treatment of patients that falls below standards.

About the work

What does safe medication observation mean to you on a residential unit?

What they are checking: Whether they understand watching a patient actually take medication and reporting concerns, without overstepping their role.

Practice this interview out loud.

Offer builds a real interview for this exact role at Rogers Behavioral Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Rogers Behavioral Health.

New Employee Retention Bonus $1,000.00 retention bonus available! (New Employee is defined as someone who has not been employed with Rogers for more than six months) Hiring for Full and Part-time, including PRN (Locations available: Oconomowoc, Brown Deer, and West Allis) Combination of 1st and 2nd 2nd: 3pm-11:30pm Overnight: 11pm - 7:30am Must be able to attend the New Hire Orientation for two weeks, M-F, 8am - 4:30pm The Mental Health Technician functions as an active part of the treatment team, providing continuous patient care, supervision, interaction, and de-escalation support, and role modeling to patients ranging in age depending on which unit worked. In addition, the Mental Health Technician III supports the training and development of new and current team members. Job Duties & Responsibilities: • Assists patients with activities of daily living; interacts with patients, attends to patient needs and helps in crisis intervention, as needed. • Transports patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate. Remain with residents when they attend off-site appointments or emergency room medical services. • Facilitate and transport residents for community outings and meetings. • Ensure safe practices for medication observation and administration for patients within our residential programs. Assure safe rights for medication observation and administration for the residents including the six rights of medication safety. • Facilitates on-the-job training for new and existing MHT team members. • Assist in providing therapeutic patient care, leading groups and one-to-one settings. Support cognitive behavior therapy (CBT), dialectical behavior therapy (DBT) and exposure response prevention (ERP) therapies throughout shift. • Responds to emergency and/or crises situations and supports visitor safety. • Actively observes/monitors and records patient behavior and activities including but not limited to meals and monitoring food intake. Complete documentation related to the residents and daily treatment progress notes as required within the medical record. • Ensure safety and accurate location of patients at all times, including responsibility for milieu management. • Monitors safety of patients, visitors, and environment, including infection control standards. Complete daily environmental rounds for safety, sanitation, codes, door lock and alarms. • Safely check residents into unit at admission or return from an off-ground pass or activity. • Reports any changes in patient condition or safety to the treatment team. • Orients and educates patients upon admission. Complete admission and discharge process with residents including belonging searches and required documentation. • Performs other duties as assigned. These may include but are not limited to: • Maintaining a current knowledge base of department processes, protocols, and procedures, pursuing self-directed learning, and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management. Additional Job Description: Education/Training Requirements: • High School diploma or equivalent. Bachelor's degree in a related field preferred or 4-years related experience. • Be eighteen (18) years of age for all units. For Adolescent Units, must be at least 18 years old and atleast 2 years older than the oldest resident. • Must possess a current active driver's license and be in good standing. • Float coverage support to residential and inpatient levels of care. Formal training will be provided for the following: • American Heart Association CPR certification within 30 days of hire. • Training in Nonviolent Crisis Intervention (NCI) within 60 days of hire. • Community Based Residential Facility (CBRF) trainings within 90 days of hire. • Supervised Traineeship Program – 160-hour requirement. • Medication Administration Certification – within 90 days of hire Drivers License - CertCert With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: • Health, dental, and vision insurance coverage for you and your family • 401(k) retirement plan • Employee share program • Life/disability insurance • Flex spending accounts • Tuition reimbursement • Health and wellness program • Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

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