Medical Assistant/Patient Support Assistant (MA/PSA) - Medical Group Urology
Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you protected a patient's privacy at work.
What they are checking: Whether they understand HIPAA as a daily practice, not just a rule they signed.
Tell me about a time you acted as a go-between for a patient and a physician.
What they are checking: Whether they can communicate clearly between patient and provider to coordinate care.
What would you do
This is a dual front office and clinical role. How do you switch between checking patients in and rooming them?
What they are checking: Whether they can handle both sides of the job without dropping tasks on either.
A patient at the front desk is upset about a long wait. What do you do?
What they are checking: Whether they can calm a frustrated patient with honesty and good service.
You'll float between locations and work some weekends. How do you adjust to a new office quickly?
What they are checking: Whether they are flexible and can learn new workflows without slowing the team down.
A patient's blood pressure reading is very high when you take vitals. What do you do?
What they are checking: Whether they recheck and alert the provider rather than just recording the number.
About the work
Walk me through how you room a patient for an orthopedic visit.
What they are checking: Whether they know the steps for vitals, history, medications and allergies and follow a standard protocol.
How do you make sure your EMR documentation is accurate when the clinic is busy?
What they are checking: Whether they keep documentation careful and complete even under time pressure.
How do you help a patient who has trouble walking get from the waiting room to the exam room safely?
What they are checking: Whether they think about fall risk, which matters a lot in an orthopedic practice.
How do you verify a patient's medication list when they aren't sure what they take?
What they are checking: Whether they are thorough and use available sources to get an accurate list.
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As published by Endeavor Health.