Jobs › Mercyhealth

Medical Assistant, Mall Clinic - Days

Mercyhealth · Janesville, WI · $18.28–$28.69 an hour · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time a patient was frustrated about a long wait. What did you do?

What they are checking: Whether they keep people informed and treat them kindly when things run behind.

Tell me about a time you had to switch quickly from a front-desk task to a clinical one.

What they are checking: Whether they can handle the mixed duties this role requires.

What would you do

The Mall Clinic in Janesville sees primary and urgent care patients. How do you handle a day with lots of walk-ins on top of scheduled visits?

What they are checking: Whether they can triage flow, keep patients informed and stay calm during busy surges.

A walk-in patient says they're having trouble breathing. What do you do?

What they are checking: Whether they recognize an emergency and get clinical staff immediately instead of following normal check-in.

How do you collect payment when a patient isn't sure about their insurance coverage?

What they are checking: Whether they verify coverage, explain options and collect accurately without pressuring.

About the work

Walk me through how you room a patient with a cut that needs stitches.

What they are checking: Whether they know to check bleeding, tetanus status and allergies and set up the laceration tray.

How do you run a rapid strep or flu test, and how do you make sure the result is reliable?

What they are checking: Whether they collect samples correctly, follow timing and run quality controls for point-of-care tests.

How do you take vitals on a child who's crying and won't sit still?

What they are checking: Whether they have practical tricks to get accurate readings from young patients.

How do you room a teenager for a sports physical?

What they are checking: Whether they know vision screening, vitals, forms and the privacy issues with minors.

How do you keep the clinic stocked when urgent care can use supplies quickly?

What they are checking: Whether they check stock often and reorder before running out.

Practice this interview out loud.

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The full job description

As published by Mercyhealth.

OVERVIEW The medical assistant prepares patients for appointments, collects information, assists with exams and treatments, and helps with lab tests and screenings. They also schedule appointments, answer phones, update patient records, handle referrals and payments, and keep the clinic organized and stocked with supplies. SCHEDULE: 36-hours per week SHIFT: Days ESSENTIAL DUTIES AND RESPONSIBILITIES • Rooms patients, collects assessment data and prepares patient according to specific need. • Assists in examination, treatment and other clinic procedures. • Assists with laboratory procedures, screening tests and QI projects. • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. • Schedules appointments and enters appointment date and time into computerized scheduler. • Conducts reminder calls to all patients. • Greet and directs patients, salespeople, and visitors. • Registers patients by verifying that patient's record is up to date and accurate. • Makes appropriate changes in computer system and on patient's chart. • Coordinates referrals for patients through insurance and other physician offices. • Collects payment from patients and issues receipt where applicable. • Prepares and maintains patient charts. • Maintains and orders supplies. EDUCATION AND/OR EXPERIENCE Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred. CERTIFICATION/LICENSURE • Approved CPR or BLS certification required within 90 days. • Medication injection training and pharmacology is a required competency to perform medication administration. OTHER SKILLS AND ABILITIES N/A LEVEL OF SUPERVISION Some independent judgment is required, but decisions are limited by standard practices or procedures. SUPERVISES N/A PAY RANGE: $18.28 - $28.69 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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