JobsAdvocate Health

Medical Assistant (MA) - Urgent Care

Advocate Health · Racine, WI

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Walk me through what a busy evening shift in urgent care looks like for you, from the moment a patient walks in to when they're back with the provider.

whether the candidate understands urgent care pace and can prioritize under a fast, unpredictable patient flow

Tell me about a time you had to draw blood or collect a specimen from a patient who was nervous, in pain, or difficult to work with. What did you do?

actual phlebotomy and specimen collection competence and bedside manner under stress

Tell me about a time you gave a medication or vaccine and something didn't go as expected, maybe a reaction or a dosing question. What happened?

medication administration safety habits and willingness to flag problems rather than push through

Describe a moment when a patient or family member was upset or escalating in the waiting area or exam room. How did you handle it?

de-escalation skill and composure, which matters given the physical intervention and restraint language in this posting

Tell me about a time you had to lift, transfer, or physically assist a patient who couldn't move well on their own. How did you keep both of you safe?

awareness of body mechanics and safety protocol given the lifting, pushing, and sliding transfer requirements

Technical

What point-of-care tests are you comfortable running, and can you talk me through how you'd handle a quality control failure on one of them?

hands-on lab competency and whether they know protocol rather than just running tests blindly

How do you document vitals, history, and screenings in the electronic health record while still keeping the visit moving?

EHR fluency and ability to multitask documentation without slowing down patient throughput

How do you prepare a patient and the room for a procedure you haven't assisted with in a while?

whether they know when to look something up or ask versus guessing through unfamiliar procedures

What does maintaining patient confidentiality look like to you in a walk-in clinic where the waiting room and hallways are often crowded?

practical HIPAA awareness rather than textbook recitation

Situational

A patient comes in with a laceration and reports a high pain level, but their vitals look stable. How do you decide where they fall in line to see the provider?

judgment around triage priorities and knowing when to escalate versus follow standard queue

A patient tells you they're allergic to something that's listed as fine in their chart, right before you're about to administer a medication. What do you do?

safety-first instinct and comfort stopping a process to verify before proceeding

This role has rotating weekends, a Monday through Friday evening schedule, and two required holidays a year. What makes that workable for you long term?

realistic commitment to the schedule rather than a polite answer that won't hold up after a few months

Describe how you'd hand off a patient's case to the next shift or to a nurse when you're pulled away mid-task.

communication discipline and whether care details get lost during transitions, which matters in a high-turnover urgent care

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02190 AMG Mount Pleasant Green Bay Road - Immediate Care Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: Monday through Friday: 2:45 PM to 10:30 PM One weekend per month: Saturday and Sunday 7:45 AM to 4:15 PM When scheduled for a weekend: The Friday before the weekend is off and the Friday after the weekend is off. Two holidays per year are required. Pay Range: $21.85 - $32.80 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.     Where You Will Work :   Aurora Urgent Care offers in-person care for a variety of minor illnesses and injuries that need immediate attention but aren’t an emergency. Our walk-in clinic is open for extended hours, making it a convenient option to get care after hours or if you can’t get in to see your primary care provider .      We’re Looking For:   • High School Diploma or GED required .       • M ust have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .     What You’ll Do:   As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .     As a key member of the ambulatory care team, you will:    • Welcome patients and support their transition into care.    • Take and record vital signs, medical histories, and health screenings.    • Prepare patients for exams and assist providers during procedures.    • Administer medications and vaccines as directed.    • Perform lab-related tasks including specimen collection and point-of-care testing.    • Document care accurately in the electronic health record.    • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.     About This Location:   Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.     Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.     Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be required .    • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.     Ready to Take the Next Step:   Apply Now!   Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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